Stefan McMurray
Richmond,VA
Summary
Accomplished Senior Operations Leader and National Sales Director. Adept in strategic planning and solution driven targets. Team leadership and performance focused on customer satisfaction and stakeholder involvement. Proven track record in staff development and fostering collaborative teamwork, achieving notable sales targets and internal KPI's. Expert in cultivating profitable internal and external relationships, and driving business growth throughout company culture.
Overview
17
17
years of professional experience
Work History
National Sales Director
Bizerba USA
11.2019 - 04.2024
- Managed large-scale trade shows and events, showcasing company offerings to potential buyers in various industries.
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Directed effective hiring, orientation, training, development and retention of sales staff to maximize team performance.
- Cultivated a positive team culture that fostered collaboration, motivation, and high levels of employee satisfaction.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
General Manager of Operations
Bizerba Solutions Inc.
06.2017 - 11.2019
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Served as Regional Compliance Officer. Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
Head of Operations
Bizerba Solutions Inc.
09.2013 - 06.2017
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Managed crisis situations effectively by developing response plans in advance.
Operations Supply Chain Manager
Bizerba Solutions Inc.
08.2010 - 09.2013
- Measured and reported on performance metrics such as order accuracy, on-time delivery rates, inventory turnover ratios, and supplier quality ratings to provide insights for ongoing operational improvements.
- Managed supplier relationships, negotiating contracts for improved pricing and terms.
- Analyzed data to identify trends and issues, creating actionable insights for continuous improvement initiatives.
- Designed flexible sourcing strategies that enabled quick responses to changes in market conditions or customer demands without compromising product quality or delivery timelines.
- Synchronized global supply chain operations across multiple facilities, regions, suppliers, and distribution partners to ensure a seamless flow of goods from the source to the final customer.
Sales Manager
Fastenal
02.2007 - 08.2010
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
Bachelor of Science - Industrial Distribution & Logistics
East Carolina University
Greenville, NCSkills
- Strategic Planning
- Sales operations
- Solution Selling
- Operations Management
- Capital Spending
- P&L Management
- Supply Chain Management
- Facility Management
- Workforce Planning & Structuring
- Team Recruitment, Onboarding, Development
- Project Planning
- Forecasting
Affiliations
- Greater Richmond Partnership
Timeline
National Sales Director
Bizerba USA
11.2019 - 04.2024
General Manager of Operations
Bizerba Solutions Inc.
06.2017 - 11.2019
Head of Operations
Bizerba Solutions Inc.
09.2013 - 06.2017
Operations Supply Chain Manager
Bizerba Solutions Inc.
08.2010 - 09.2013
Sales Manager
Fastenal
02.2007 - 08.2010
Bachelor of Science - Industrial Distribution & Logistics
East Carolina University
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