Thresa Burns

Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information. Handling difficult customer situations with grace and professionalism. Daily task of opening and closing the store. Tend to needs of in shop and mobile technicians. Manage multiple priorities effectively while ensuring a high level of accuracy and attention. Work with dispatch to ensure consistent service delivery across the organization.

Respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization's products or services. Assists customers in shop and over the phone. Document conversations with customers to track requests, problems and solutions. Collect payments from customers and dealerships. Collection calls for past due accounts. Receive and source in parts needed.

Successfully interacted with customers in store and over the phone, Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service, Collection calls for past due accounts.

Successfully interacted with customers in store and over the phone, Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service, Collection calls for past due accounts.

Operated cash register, collected payments and provided accurate change. Assisted with purchases, locating items and signing up for rewards programs. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Performed quality checks and packaged wireless accessories for Motorola Co and other various cell phone manufacturers.

Greeted guests in a pleasant and courteous manner, Correctly calculated charges, issued

bills and collected payments, Served guests food as soon as it was prepared.