Summary
Overview
Work History
Education
Skills
Timeline
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Stefan Ristic

IT Specialist
Reykjavík

Summary

Detail-oriented IT Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach.Skilled AWS and Azure user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

IT Specialist

Kerecis
Reykjavík, Iceland
06.2021 - Current
  • Configured hardware, devices and software to set up work stations for employees.
  • Monitored systems in operation and quickly troubleshot errors.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Performed server backups and changed and replaced backup tapes daily.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Provided documentation on troubleshooting of technical processes to support desk staff.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Performed network security design and integration duties.
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
  • Migrated data from legacy system to AWS and Azure databases.
  • Drove continuous improvement of IT governance processes.

IT Technical Support

Vodafone
Reykjavik, Iceland
09.2020 - 06.2021
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Translated complex technical issues into digestible language for non-technical users.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
  • Submitted service tickets for equipment maintenance requests.
  • Assisted with updating technical support best practices for use by team.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Support Desk Supervisor

Vodafone
Reykjavik, Iceland
08.2017 - 02.2019
  • Led and encouraged team members to learn and improve.
  • Scheduled staff and delivered training materials and information.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Wrote and presented reports on help desk activities.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Documented support interactions for future reference.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Scheduled and trained help desk employees.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Responded promptly to incoming sales leads and requests for technical support.

Education

Stúdentspróf -

Kópavogur College (MK)
Kópavogur
08.2010 - 12.2013

Bachelor of Science - Computer Science

Royal Melbourne Institute of Technology
Melbourne, Australia
03.2019 - 09.2020

Bachelor of Science - Computer Science

Reykjavík University (HR)
Reykjavík
08.2022 - Current

Skills

Technical issue analysis

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Timeline

Bachelor of Science - Computer Science

Reykjavík University (HR)
08.2022 - Current

IT Specialist

Kerecis
06.2021 - Current

IT Technical Support

Vodafone
09.2020 - 06.2021

Bachelor of Science - Computer Science

Royal Melbourne Institute of Technology
03.2019 - 09.2020

Support Desk Supervisor

Vodafone
08.2017 - 02.2019

Stúdentspróf -

Kópavogur College (MK)
08.2010 - 12.2013

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Stefan RisticIT Specialist