Stefan Stojanovic

• Driving WEM adoption by partnering with core sales teams to position Workforce Management (WFM) & Quality Assurance (QA) as essential to modern CX.
• Aligning WEM solutions with customer pain points, showcasing how WFM optimizes staffing while QA ensures service excellence.
• Accelerating deal cycles by reinforcing WEM's role in AI-driven automation, agent productivity, and operational efficiency.
• Supporting revenue growth by enabling sales teams to integrate WEM into broader CX transformation strategies, increasing Zendesk's competitive edge.

• Company Overview: Tymeshift has been acquired by Zendesk Inc
• In June, 2023
• As a part of the new-formed WFM Sales team at Zendesk, I will be supporting Accounts team in providing the necessary product expertise throughout the pre-sales process
• This entails product demonstration meetings, as well as hands-on account setup support for both, existing and potential brand new Zendesk customers
• Tymeshift has been acquired by Zendesk Inc
• In June, 2023

• Company Overview: Tymeshift is the fastest WFM platform on the planet
• My role in this team is to provide an exceptional customer experience for prospective clients and understand if they are a fit for our platform
• Tymeshift is the fastest WFM platform on the planet

• Customer Success Manager brought to help brands achieve their goals through the use of Tymeshift's Workforce Management platform
• This role involves a consultative and holistic approach to both - Workforce Management within enterprise SaaS companies and customer satisfaction

Veza Digital is a growth marketing agency with a focus on creating exceptional designs using No-code, and conversion rate optimization to increase website performance.

• Developed and implemented a proactive account management strategy that resulted in a 60% increase in retention
• Managed a team of 3 account managers and 4 Web Project Leads to ensure successful delivery of services and customer satisfaction
• Developed a strategic account plan that identified and targeted potential growth opportunities

• Developed and maintained a comprehensive knowledge of the product portfolio, including features, benefits, and competitive advantages
• Utilized CRM software to track customer interactions and provided reports to management on customer trends and behaviors
• Negotiated profitable contracts with new and existing customers, resulting in a 30% increase in revenue for two consecutive quarters

• Utilized a CRM system to track customer data and monitor sales performance
• Developed proposals and contracts that increased customer loyalty and retention rates
• Identified areas of improvement and worked with management to implement changes

• Developed strong relationships with clients, leading to repeat business and referrals.
• Maintained comprehensive records of client interactions using CRM software, streamlining communication within the team.
• Streamlined booking processes for increased efficiency and accuracy in managing client reservations.
• Assisted clients with pre-and post-cruise travel arrangements, ensuring seamless transitions between land and sea vacations.

• Developed marketing plans and promotions that increased customer traffic by 160%
• Conducted staff training sessions that improved customer service by 55%
• Developed and enforced standards for staff appearance and customer service that improved customer experience