Stefan Velichkovski
Casino Manager/Casino Dealer
Skopje
Summary
Experienced casino professional with a comprehensive background in table games and casino management. Started as a dealer in 2016 and progressed to a managerial role by 2023. Proficient in dealing a wide range of games including Roulette, Blackjack, Poker variants, and Baccarat. Currently managing casino operations for TUI Cruises and Silversea Cruises, overseeing both tables and slot machines, and leading a team of dealers. Highly organized, responsible, and communicative, with a strong commitment to providing an excellent gaming experience.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Casino Manager
TUI Cruises & Silversea Cruises
07.2023 - Current
- Established performance metrics for each department within casino, driving continuous improvement efforts to meet or exceed goals.
- Stayed current on changing tricks and techniques used by players of each game.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Fostered a culture of excellent customer service, leading by example and setting clear expectations for staff behavior and performance.
Casino Dealer
Norwegian Cruise Line
9 2019 - 1 2023
- Experience casino dealer dealing: Blackjack;Roulette;Three Card Poker;Texas Hold'em Poker (cash game and tournament);Let It Ride;Ultimate Texas Hold'em;Mississippi Stud Poker;Baccarat;Pai Gow Poker;Dice 5 .
Casino Dealer
Le Grand Casino Skopje & Bitola
11.2016 - 07.2019
Education
Undergraduate - Mechanical Engineering
University Kiril & Metodij
Skopje 01.2012 - 04.2016
High School / Vocational school - Vocational education
S.E.T.U Mihajlo Pupin
Skopje 01.2008 - 04.2012
Skills
Team building
Self Motivation
Staff Scheduling
Excellent Communication
Professionalism
Organizational Skills
Time management abilities
Paperwork management
Time Management
Effective Communication
Problem-solving aptitude
Customer Complaint Resolution
Continuous Improvement
Decision-Making
Microsoft Office
Computer Skills
Timeline
Casino Manager
TUI Cruises & Silversea Cruises
07.2023 - Current
Casino Dealer
Le Grand Casino Skopje & Bitola
11.2016 - 07.2019
Undergraduate - Mechanical Engineering
University Kiril & Metodij
01.2012 - 04.2016
High School / Vocational school - Vocational education
S.E.T.U Mihajlo Pupin
01.2008 - 04.2012
Casino Dealer
Norwegian Cruise Line
9 2019 - 1 2023
Similar Profiles
Sinisa VlaisavljevicSinisa Vlaisavljevic
Chief Secureity Officer at TUI Cruises (Seachefs for Royal Caribbean Cruise lines and TUI Cruises)Chief Secureity Officer at TUI Cruises (Seachefs for Royal Caribbean Cruise lines and TUI Cruises)
Oleksandr BogdanovOleksandr Bogdanov
Staff Chief Engineer at Silversea CruisesStaff Chief Engineer at Silversea Cruises
Animesh DebbarmaAnimesh Debbarma
Waiter at Silversea cruisesWaiter at Silversea cruises