Stefan Velichkovski
Casino Manager/Casino Dealer
Skopje
Summary
Experienced casino professional with a comprehensive background in table games and casino management. Started as a dealer in 2016 and progressed to a managerial role by 2023. Proficient in dealing a wide range of games including Roulette, Blackjack, Poker variants, and Baccarat. Currently managing casino operations for TUI Cruises and Silversea Cruises, overseeing both tables and slot machines, and leading a team of dealers. Highly organized, responsible, and communicative, with a strong commitment to providing an excellent gaming experience.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Casino Manager
TUI Cruises & Silversea Cruises
2023.07 - Current
- Established performance metrics for each department within casino, driving continuous improvement efforts to meet or exceed goals.
- Stayed current on changing tricks and techniques used by players of each game.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Fostered a culture of excellent customer service, leading by example and setting clear expectations for staff behavior and performance.
Casino Dealer
Norwegian Cruise Line
9 2019 - 1 2023
- Experience casino dealer dealing: Blackjack;Roulette;Three Card Poker;Texas Hold'em Poker (cash game and tournament);Let It Ride;Ultimate Texas Hold'em;Mississippi Stud Poker;Baccarat;Pai Gow Poker;Dice 5 .
Casino Dealer
Le Grand Casino Skopje & Bitola
2016.11 - 2019.07
Education
Undergraduate - Mechanical Engineering
University Kiril & Metodij
Skopje 2012.01 - 2016.04
High School / Vocational school - Vocational education
S.E.T.U Mihajlo Pupin
Skopje 2008.01 - 2012.04
Skills
Team building
Self Motivation
Staff Scheduling
Excellent Communication
Professionalism
Organizational Skills
Time management abilities
Paperwork management
Time Management
Effective Communication
Problem-solving aptitude
Customer Complaint Resolution
Continuous Improvement
Decision-Making
Microsoft Office
Computer Skills
Timeline
Casino Manager
TUI Cruises & Silversea Cruises
2023.07 - Current
Casino Dealer
Le Grand Casino Skopje & Bitola
2016.11 - 2019.07
Undergraduate - Mechanical Engineering
University Kiril & Metodij
2012.01 - 2016.04
High School / Vocational school - Vocational education
S.E.T.U Mihajlo Pupin
2008.01 - 2012.04
Casino Dealer
Norwegian Cruise Line
9 2019 - 1 2023
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