Stefani Gimm
Falls Church,USA
Summary
Hard-working counseling major currently attending the University of Wyoming online with 4+ years of retail and health care work experience. Aiming to leverage a proven knowledge of patient needs assessment, customer patient loyalty, and loss prevention skills to successfully fill the Mental Health Counselor role at your company. Frequently praised as detail-oriented by my peers and I can be relied upon to help your company achieve its goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
United Wellness Center
01.2023 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated new employee training manuals.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintain open communication with your doctors and fellow staff members.
- Uphold a professional, positive, and compassionate environment.
Front Desk Receptionist
United Wellness Center
04.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Verify insurance eligibility, benefits, and claim status.
- Maintained confidentiality of sensitive data to protect customer and business information.
Front Desk Reception
Northern Virginia Ophthalmology Associates
06.2021 - 03.2022
- Assist the Doctors and technicians with non-clinical tasks
- Clean and organize treatment waiting areas
- Assist patients through check-in and check-out procedures, medical co-payment charges, and scheduling appointments
- Gather patient paperwork for the doctors and assistants for progress and discharge reports
- Provide professional and polite bed side manner with the patients.
Sales Associate
ASCENA RETAIL GROUP MAURICES
08.2017 - 04.2021
- Greet customers and assisted what each customer wants or needs
- Loss Prevention measures on items that are damaged, returned without tags, and effective communication skills to maintain a safe environment
- Addressing customer concerns and questions regarding styling sessions, credit card applications, and company improvement considerations
- Opened and closed registers accurately with documentation of deposit slips holding end of day sales receipts, credit card applications, check and cash balances.
Physical Therapy Technician
Teton Physical Therapy
10.2019 - 02.2020
- Assist the physical therapist and assistants with non-clinical tasks
- Clean and organize treatment areas
- Assist patients through light exercises
- Gather paperwork for the therapists and assistants for progress and discharge reports
- Provide professional and polite bed side manner with the patients.
Education
BS of Psychology - Candidate
UNIVERSITY OF WYOMING
Skills
- Problem Solving readiness
- Time Management
- Interpersonal experience
- Attention to detail
- Knowledge of medical terminology
Certification
CPR and First Aide Certification
Certified Nursing Assistant training
Timeline
Office Manager
United Wellness Center
01.2023 - Current
Front Desk Receptionist
United Wellness Center
04.2022 - Current
Front Desk Reception
Northern Virginia Ophthalmology Associates
06.2021 - 03.2022
Physical Therapy Technician
Teton Physical Therapy
10.2019 - 02.2020
Sales Associate
ASCENA RETAIL GROUP MAURICES
08.2017 - 04.2021
BS of Psychology - Candidate
UNIVERSITY OF WYOMING
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