SHARNEE SMITH
Cincinnati,OH
Summary
Results-oriented Environmental Services leader with 7 years of healthcare experience, including roles as Housekeeper, Lead/Mentor, and Operations Manager. Skilled in managing large teams, overseeing staffing, scheduling, and performance management, while ensuring compliance with quality standards and safety regulations. Committed to fostering clean, safe healthcare environments and delivering consistent service.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Office Manager
Suzie Q's Home Care LLC
01.2023 - Current
- Coordinated daily administrative and operational functions, enhancing staffing, onboarding, scheduling, employee support, documentation, and workflow efficiency.
- Monitor compliance with state requirements, company policies, audit standards, records, reporting, inspections, and quality assurance.
- Facilitated performance management to uphold operational standards.
Operations Manager, Environmental Services
Compass Group / UC Health
01.2021 - 01.2023
- Managed daily EVS operations and staffing for approximately 60–70 employees on weekdays and coordinated additional weekend coverage needs.
- Monitored EVS systems, supplies, equipment, and workflow to uphold quality standards and ensure compliance with infection prevention practices and Joint Commission readiness.
- Adjusted schedules and assignments to ensure adequate coverage, sustain service quality, and maintain operational continuity.
- Supported hiring recommendations, onboarding, coaching, training, performance evaluations, write-ups, corrective action, and employee discipline.
- Worked with union employees and supported employee relations while coordinating operational needs with administration and other hospital departments.
- Resolved service issues to enhance service recovery and patient satisfaction, contributing to safe, clean environments; received GEM award for excellence.
Environmental Services Lead / Mentor
Crothall Healthcare – Cincinnati Children’s Hospital
01.2016 - 01.2018
- Led and mentored 10 EVS employees, guiding daily assignments, training, and service expectations.
- Trained employees on cleaning procedures, safety, and infection prevention to meet quality standards and department expectations.
- Supported floor operations and inspections, enhancing workflow and customer service in pediatric hospital.
Environmental Services Technician
Cincinnati Children’s Hospital
- Executed healthcare EVS duties adhering to infection prevention, safety, sanitation, and quality standards, ensuring cleanliness in patient-care areas.
- Cleaned patient rooms and common areas following Cincinnati Children’s Hospital infection-prevention standards.
- Disinfected high-touch surfaces, equipment, and restrooms using approved hospital cleaning products.
- Removed trash, soiled linen, and biohazard waste from assigned care areas.
- Acquired diverse experience across various roles, enhancing adaptability and skillset in environmental services.
Bus Driver
Queen City Transportation
01.2018 - 01.2021
- Operated Queen City Transportation buses along assigned routes
- Maintained safe, reliable transportation by adhering to schedules, safety procedures, and customer service standards.
- Inspected brakes, lights, tires, and safety equipment before trips
- Helped passengers with boarding and seating with boarding, seating, and accessibility needs
Tax Preparer / Owner
Smith Taxes
- Prepared federal and state tax returns for Smith Taxes clients
- Applied current tax laws to complete individual income tax filings
- Reviewed client documents for accuracy and missing tax information
- Prepared individual tax returns while managing client intake, documentation, organization, and customer service to enhance client experience.
- Managed various projects independently, ensuring timely completion and quality standards.
Education
High School Diploma -
Shroder Highschool
Cincinnati Ohio06-2015
Skills
- Office Operations Management
- Staffing, Scheduling & Assignments
- Hiring, Onboarding & Training
- Performance management
- Quality Assurance Management
- Regulatory Compliance
- Healthcare Compliance
- Audit readiness
- Operational Reporting
- Service recovery
- Team Leadership
- Computer systems
- Employee Engagement
Personal Information
- Title: ENVIRONMENTAL SERVICES OPERATIONS MANAGER | HEALTHCARE EVS LEADERSHIP
- Driving License: CDL Class B
Certification
- Paraprofessional Certification
- CPR / First Aid Certified
- CDL Class B
Timeline
Office Manager
Suzie Q's Home Care LLC
01.2023 - Current
Operations Manager, Environmental Services
Compass Group / UC Health
01.2021 - 01.2023
Bus Driver
Queen City Transportation
01.2018 - 01.2021
Environmental Services Lead / Mentor
Crothall Healthcare – Cincinnati Children’s Hospital
01.2016 - 01.2018
Environmental Services Technician
Cincinnati Children’s Hospital
Tax Preparer / Owner
Smith Taxes
High School Diploma -
Shroder Highschool