Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Timeline
OfficeManager
Janine Zejnilhodzic

Janine Zejnilhodzic

Elburn

Summary

Dynamic individual with a proven track record at Karl’s Complete Auto Repair Inc, excelling in customer service and office operations management. Skilled in invoicing and account reconciliation, I fostered a positive work environment while streamlining processes, enhancing efficiency, and maintaining confidentiality. Recognized for proactive problem-solving and effective communication.

Overview

17
17
years of professional experience

Work History

Office Manager

Karl’s Complete Auto Repair Inc
05.2018 - 06.2025
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Reduced costs with meticulous budget monitoring, invoice auditing and expense tracking for essential supplies and equipment.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Resolved employee disputes swiftly and equitably, maintaining harmonious workplace.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location to uphold successful operations strategies and maximize business success.

Cake Artist/Owner

Beanie Bakes Cakes
01.2008 - 06.2020
  • Design custom cake and baked goods for clients, meeting their creative vision and ensuring satisfaction with the final product.
  • Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
  • Consult with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
  • Contribute to creative process through original ideas and inspiration.
  • Produced consistently high-quality baked goods for customers.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Interacted well with customers to build connections and nurture relationships.

Store Manager

The Fresh Market
07.2008 - 06.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Associate of Science - Human Nutrition

The Ohio State University
Columbus, OH
05-2007

High School Diploma -

Kaneland High School
Maple Park, IL
05-2004

Skills

  • Customer service expertise
  • Office operations management
  • Proactive and Self-motivated
  • Organizational skills
  • Professional and courteous
  • Effective verbal and written communication
  • Invoicing/Payment Processing
  • Vendor management
  • Bookkeeping
  • Account reconciliation
  • Workflow optimization
  • Accurate data entry
  • Effective multitasking
  • Supply chain purchasing and receiving
  • Managing operations and efficiency
  • MS Office, Mitchel 1 Auto Shop Management Software, Manager SE Invoicing Software, AllData Software, Motologic Software Proficiency

Interests

  • Fishing
  • Gardening
  • Enjoying the art of baking, pastry-making, and cake decorating
  • I enjoy cooking for friends and family gatherings
  • DIY and Home Improvement
  • Personal Development and Self-Improvement

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Office Manager

Karl’s Complete Auto Repair Inc
05.2018 - 06.2025

Store Manager

The Fresh Market
07.2008 - 06.2015

Cake Artist/Owner

Beanie Bakes Cakes
01.2008 - 06.2020

Associate of Science - Human Nutrition

The Ohio State University

High School Diploma -

Kaneland High School

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