Stefani Humm
Hodgenville,KY
Summary
Experienced with handling customer inquiries and complaints efficiently. Utilizes effective communication and problem-solving skills to resolve issues and improve customer satisfaction. Strong understanding of software tools and systems for streamlined support and operations.
Customer support professional with significant experience in delivering exceptional service and resolving customer issues efficiently. Known for strong focus on team collaboration and adaptability to meet dynamic customer needs. Recognized for effective communication skills and friendly demeanor that fosters customer loyalty.
Overview
4
4
years of professional experience
Work History
Virtual Customer Support Agent
Consumer Cellular
04.2024 - 11.2024
- Take inbound and outbound.
- Do trouble shooting and system check on customer devices.
- Upgrade customer device, add a line to their account, account management, activation, and deactivation.
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Contributed to the development of internal training materials, boosting team efficiency in assisting customers more effectively.
Customer Service Representative
Conduent
08.2022 - 01.2024
- Operate Self Service Portal to help callers enroll, recertify, or make changes to their case on the Kynect system.
- Operate Worker Portal to help providers get the information they need to get their patients the treatment they need.
- Operate Helpdesk Portal to help callers get access into their Kynect accounts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Medicare Insurance Agent
Quantum 3 Media
05.2022 - 08.2022
- Increased the efficiency of the office by handling 60+ calls per day.
- Transfer Qualifying Beneficiaries to a Licensed Insurance Agent.
- Take outgoing calls.
- Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
- Educated potential customers through community outreach events, increasing awareness of available Medicare insurance options.
Correctional Officer
Nelson County Correctional Center
05.2021 - 05.2022
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Security Site Supervisor
G4S Secure Solutions
02.2021 - 08.2021
- Guarded restricted areas to prevent unauthorized entry.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Documented security-related situations and submitted in-depth reports to superiors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
Education
High School Diploma -
North Hardin High School
Radcliff, KY05-2011
Skills
Customer Service Supervisor Call Center Operator Microsoft Office Platforms Kynect Self Service Portal Worker Portal Remote Work Jail Tracker Support Specialist Time Management Account Management 30WPM Communication Product Knowledge Technical Proficiency Product Sales Analysis Skills AutoCAD LoadData Bentley Spatial MicroStation Adobe Platforms CRM software Complaint handling Software troubleshooting Coax/Fiber Cabling Design Advertising IT Support Quality Control Computer Hardware
Languages
English
Native or Bilingual
Timeline
Virtual Customer Support Agent
Consumer Cellular
04.2024 - 11.2024
Customer Service Representative
Conduent
08.2022 - 01.2024
Medicare Insurance Agent
Quantum 3 Media
05.2022 - 08.2022
Correctional Officer
Nelson County Correctional Center
05.2021 - 05.2022
Security Site Supervisor
G4S Secure Solutions
02.2021 - 08.2021
High School Diploma -
North Hardin High School
Similar Profiles
Deborah ObenourDeborah Obenour
CLS at Consumer CellularCLS at Consumer Cellular
Laura RempeLaura Rempe
Customer Service Representative at Consumer CellularCustomer Service Representative at Consumer Cellular
Carol TackmanCarol Tackman
Customer Service Representative 3 at Consumer CellularCustomer Service Representative 3 at Consumer Cellular