Stefani Leong
Fresno,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
XCR
Enterprise Holdings
Fresno, CA
10.2015 - 11.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Night Auditor
Comfort Inn & Suites
Visalia, CA
02.2014 - 09.2015
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Assisted with the preparation of daily bank deposits for all departments within the hotel.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Prepared detailed audit reports at the end of each shift.
Education
High School Diploma -
Tulare Western High School
Tulare, CA06-1993
Skills
- Self-Directed
- Customer Service
- Analytical
- Excellent Communication
- Flexible and Adaptable
- Friendly, Positive Attitude
- Data Entry
- Communication
Timeline
XCR
Enterprise Holdings
10.2015 - 11.2022
Night Auditor
Comfort Inn & Suites
02.2014 - 09.2015
High School Diploma -
Tulare Western High School
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