Stefani Reyna
Stephenville,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service at Golden China Restaurant, closed down due to COVID . Proven ability to enhance guest satisfaction through strong multitasking and active listening skills. Successfully trained new staff, improving service quality and operational efficiency. Adept at payment processing and resolving complex customer inquiries to foster loyalty.
Overview
2026
2026
years of professional experience
Work History
Waitress
Golden China Restaurant
- Provided excellent customer service by promptly taking orders and addressing guest inquiries.
- Maintained cleanliness and organization of dining areas to enhance guest experiences.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Assisted in training new staff on restaurant procedures and customer service standards.
- Managed cash register operations, processing payments efficiently and accurately.
- Handled customer complaints with professionalism, ensuring satisfaction and retention.
Waitress/ Team Lead
Don Nico’s
03.2021 - Current
- Trained and mentored new servers on menu knowledge and service standards.
- Oversaw daily operations to ensure efficient workflow and customer satisfaction.
- Collaborated with kitchen staff to streamline order delivery and enhance service quality.
- Implemented training programs that improved staff performance and reduced errors.
- Monitored new server performance and offered continuous support throughout training period.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Cashier
Allsups Convience Store
05.2020 - 08.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and debit transactions accurately.
- Collaborated with team members to ensure smooth store operations.
- Resolved customer complaints promptly to enhance satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
Cashier Team Lead
CiCis Pizza
08.2016 - 09.2019
- Trained and supervised cashier team to ensure efficient customer service and operations.
- Managed cash handling procedures, ensuring accuracy in transactions and balancing registers.
- Assisted in inventory management, tracking stock levels, and placing orders as needed.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Monitored team performance, providing feedback to enhance productivity and service quality.
- Developed training materials for new cashiers to improve onboarding process.
Education
Bachelor of Science - Criminal Justice
Tarleton State University
Stephenville, Texas, TX05.2021
Associate of Science -
Ranger College
Stephenville, TX05.2018
Skills
Customer service
Timeline
Waitress/ Team Lead
Don Nico’s
03.2021 - Current
Cashier
Allsups Convience Store
05.2020 - 08.2021
Cashier Team Lead
CiCis Pizza
08.2016 - 09.2019
Waitress
Golden China Restaurant
Bachelor of Science - Criminal Justice
Tarleton State University
Associate of Science -
Ranger College