Stefani Rodriguez
La Mesa,CA
Summary
Bilingual customer service professional with strong communication and relationship-building skills. Experienced in retail and fast paced environments, delivering excellent customer experiences, driving sales, and maintaining organized and visually appealing environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician /ABA Paraprofessional
Stepping Stones Group
San Diego, CA
11.2025 - Current
- Provide ABA support within a classroom setting for students with Autism Spectrum Disorder.
- Implement behavior intervention plans (BIPs) in collaboration with supervising BCBA.
- Collect and record behavioral and academic data.
- Support transitions, social interaction, and classroom participation.
- Assist teacher in maintaining structured and inclusive learning environments.
Sales Associate
Bath & Body Works
San Diego, CA
09.2025 - 11.2025
- Assisted customers in product selection and provided personalized recommendations to enhance shopping experience.
- Maintained product displays and ensured compliance with visual merchandising standards to attract customer attention.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling and customer satisfaction.
- Collaborated with team members to achieve daily sales goals through effective communication and teamwork.
- Managed inventory levels by restocking shelves and conducting regular counts to ensure product availability.
- Participated in training sessions to improve knowledge of products and services, enhancing overall performance.
Registered Behavior Technician
BlueSprig
San Diego, CA
10.2024 - 08.2025
- Provided direct 1:1 ABA therapy in clinical, school and in home settings.
- Collected and documented data on behavior reduction and skill acquisition goals.
- Supported communication, social, and daily living skill development.
- Collaborated with team members to assess client progress and adjust treatment strategies accordingly.
Front Desk Customer Service Representative
Correo Fronterizo
San Diego, CA
05.2020 - 10.2024
- Managed front desk operations, ensuring efficient customer check-in and check-out processes.
- Provided exceptional customer service, resolving inquiries and complaints effectively and professionally.
- Coordinated communication between departments to streamline service delivery and enhance customer satisfaction.
- Trained new staff on front desk procedures, fostering a team-oriented environment focused on excellence.
Business Owner
Self Employed
San Diego, CA
03.2015 - 07.2024
- Developed comprehensive business strategies to enhance operational efficiency and drive revenue growth.
- Managed day-to-day operations, ensuring high-quality customer service and satisfaction levels.
- Implemented effective marketing campaigns to increase brand visibility and customer engagement.
- Oversaw financial management, including budgeting, forecasting, and expense tracking for sustainability.
- Established strong customer relationships through excellent communication and attentive service.
Education
High School Diploma -
Southwest High School
San Diego, CAAssociate of Applied Science - Early Childhood Special Education
San Diego City College
San Diego, CA06-2029
Skills
- Bilingual (English & Spanish)
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Goal oriented
- Relationship building
- Cash handling
- Applied behavior analysis
- Behavior modification techniques
Certification
- RBT - Registered Behavior Technician
- CPR
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Registered Behavior Technician /ABA Paraprofessional
Stepping Stones Group
11.2025 - Current
Sales Associate
Bath & Body Works
09.2025 - 11.2025
Registered Behavior Technician
BlueSprig
10.2024 - 08.2025
Front Desk Customer Service Representative
Correo Fronterizo
05.2020 - 10.2024
Business Owner
Self Employed
03.2015 - 07.2024
High School Diploma -
Southwest High School
Associate of Applied Science - Early Childhood Special Education
San Diego City College