Diana Flores-Miranda
Lighthouse Autism Center
Anderson,IN
10
years of professional experience
Dedicated and bilingual customer service professional with experience in healthcare and patient services. Skilled in patient registration, appointment rescheduling, insurance verification, payment processing, and providing exceptional customer support fast paced medical environments. Strong communication skills with a proven ability to build positive relationships with patients, families, and healthcare teams. Fluent in English and Spanish.
Work History
Registered Behavior Technician
3 Years 1 Month- Implemented individualized treatment plans to support skill development in children with autism.
- Collected and analyzed data on client behavior to track progress and adjust strategies.
- Collaborated with interdisciplinary teams to ensure consistency in behavioral interventions.
- Maintained accurate documentation of sessions, ensuring compliance with regulatory standards.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
Customer Service Representative
1 Year- Managed patient scheduling and coordinated appointments to enhance service efficiency.
- Greeted and assisted patients during check in and check out processes.
- Maintained accurate patient records while ensuring condidentiality and HIPPA compliance.
- Verified insurance coverage and updated patient information.
Bilingual Customer Service Representative
5 Years 1 Month- Provided bilingual customer service and support to English and Spanish speaking patients.
- Managed patient check in and check out efficiently.
- Conducted appointment reminder calls and assisted with scheduling needs.
- Verified insurance eligibility and updated patient demographics.
Education
High School Diploma
Skills
Paperwork processing
Patient check in and check out
Insurance Verification
Bilingual (English & Spanish)
Electronic Medical Records (EMR)
Appointment Scheduling
Problem solving & Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Registered Behavior Technician
Lighthouse Autism Center
05.2023 - CurrentRead More
Customer Service Representative
Central Indiana Orthopedics
05.2022 - 05.2023Read More
Bilingual Customer Service Representative
Open Door Health Services
10.2016 - 11.2021Read More
Anderson High School
High School Diploma
Read More