Stefani Stefanova
Southampton,NY
Summary
Dedicated customer service professional with experience of pristine service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Key Holder
Henry Lehr
08.2021 - Current
- Managed store personnel by delegating tasks and supervising daily operations.
- Streamlined inventory management, ensuring stock levels were consistently optimized for sales demands.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Monitored and reported on sales trends, providing valuable insights for inventory management.
Psychology Marketing Consulting
Freelance
06.2020 - Current
- Provides customer research and insights across various client verticals
- Conduct in-depth analysis of specific target audiences to understand client preferences
- Develop a strategy for creating insightful and tailored content
- Assist with tagline development and messaging for marketing campaigns.
Server/Food Service Specialist
Pierre's
06.2013 - 03.2020
- Ensured a white glove fine dining experience to a discerning clientele by handling customer requests in a professional matter.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Carried out complete opening, closing and shift change duties, inventory auditing, as well as assisting owner in financial matters such as payroll and banking.
- Overseeing staff to ensure pristine environment for our customers.
- Oversaw catering events, ensuring seamless execution of all aspects from setup to cleanup.
Education
Bachelor of Arts - Psychology
Stony Brook University
Stony Brook, NY05.2020
Minor - Marketing
Stony Brook University
Stony Brook, NY05.2020
Associate of Arts - Economics
University of National And World Economy
Sofia, Bulgaria05.2013
High School - English and German Language
Foreign Language School
Pleven, Bulgaria05.2011
Skills
- Excellent organizational, multitasking, and problem-solving abilities
- Analytical thinking, aptitude to learn, and ability to work under pressure
- Outstanding communication skills with a focus on team-building and relationship building
- Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides)
Languagecompetencies
- Bulgarian, native
- English, fluent
- Russian, basic
Awards
- Sigma Alpha Pi – The National Society of Leadership and Success, 09/2019, Present
- Magna Cum Laude – Stony Brook University, 05/2020
- Dean’s List – Stony Brook University, 2018, 2020
Timeline
Key Holder
Henry Lehr
08.2021 - Current
Psychology Marketing Consulting
Freelance
06.2020 - Current
Server/Food Service Specialist
Pierre's
06.2013 - 03.2020
Bachelor of Arts - Psychology
Stony Brook University
Minor - Marketing
Stony Brook University
Associate of Arts - Economics
University of National And World Economy
High School - English and German Language
Foreign Language School
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