Stefania Penalver
Houston,TX
Summary
Professional customer service representative with a 5+ years of experience in telephone customer service and customer care. Very organize and meticulous with organizing customer interaction logs. Responsible for meeting potential customers so as to win new business/clients, maintaining good relationships with existing customers and gaining repeat business wherever possible.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Dispatcher
Royal Air Air Conditioning
07.2022 - 08.2026
- Coordinated logistics for service calls, ensuring timely response and customer satisfaction.
- Streamlined dispatch processes, enhancing efficiency and reducing delays.
- Managed scheduling for technicians, optimizing resource allocation across multiple projects.
- Monitored service requests using dispatch software to track progress and resolve issues.
Sales advocate
Cricket Wireless
04.2022 - 07.2022
- Providing excellent customer service
- Talk with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money or adjusting bill.
Customer service representative
Shepard Exposition Services
01.2020 - 01.2022
- Help customers with complaints and questions.
- Helping customers understand the product and answering questions about their reservations.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Communicating and coordinating with colleagues as necessary.
Manufacturing Specialist
The slice of life
06.2018 - 12.2019
- Perform assignments providing best possible highest quality level.
- Coordinate manufacturing launch of new and revised products inclusive of established goals, team members training and results evaluation.
- Design, develop and test all cost-justifying different machinery, tools and equipment for suggested manufacturing methods.
- Represent manufacturing or production on cross-functional terms.
Education
High school diploma -
Beacon Academy of Nevada
Las Vegas, NV08.2021
Medical Assistant - Health
Fortis College
Houston, TX06.2026
Skills
- Digital literacy
- Critical thinking and problem solving skills
- Time management skills
- Workload management
- Multitasking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Dispatcher
Royal Air Air Conditioning
07.2022 - 08.2026
Sales advocate
Cricket Wireless
04.2022 - 07.2022
Customer service representative
Shepard Exposition Services
01.2020 - 01.2022
Manufacturing Specialist
The slice of life
06.2018 - 12.2019
High school diploma -
Beacon Academy of Nevada
Medical Assistant - Health
Fortis College