Jasmine Williams

• Communicate pertinent information via integrated communication systems utilizing multi-channel emergency radios, multi- line telephone communication systems, teletype and facsimile equipment.
• Issue, track, and maintain case incident numbers, logs, and other records relating to emergency responses.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve costumer service.
• Resolve customer concerns, complaints and answer customers questions regarding policies and procedures
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Trained [Number] new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by [Number]%.

• Communicate pertinent information via integrated communication systems utilizing multi-channel emergency radios, multi- line telephone communication systems, teletype and facsimile equipment
• Gather information from ordering facilities such as Hospitals, Health Care Facilities, and 911 Operators to obtain information required to determine the most appropriate course of action, with the goal of the safest best emergency response.
• Dispatch appropriate field resources and maintain close contact with field units to monitor response and needed support requirements.

Assisted in various specialty cases under the supervision of Preceptor. (General Surgery/ Cardiothoracic / Orthopedic / Vascular)

• Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
• Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
• Passed instruments and supplies to surgical team members to provide surgeons with necessary tools to complete procedures.
• Reduced infection risks and protected patients by maintaining sterile fields during procedures.
• Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.

Assisted in various specialty cases under the supervision of Preceptor. (Gynecology and Obstetrics Department/ Gastroenterology Department)

* As stated above.