Stefania Belew
Phoenix,AZ
Summary
Highly skilled Loan Specialist with expertise in communication, attention to detail and accuracy. Hardworking professional with over 8 years of experience performing customer service and leadership roles. Fast learner with the ability to adapt to new and changing processes.
Overview
5
5
years of professional experience
Work History
Loan Specialist - Funding
Discover Home Loans
2022.11 - Current
- Assist with training, shadowing and mentoring new hires.
- Maintain high levels of accuracy and attention to detail by ensuring correct information is included in loan disbursements to prevent payments from rejecting.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on funding related inquiries.
- Consistently met or exceeded monthly targets, contributing significantly to the department's success.
- Resolved complex issues related to existing loan disbursements, effectively retaining clients while addressing concerns promptly.
- Collaborate in team meetings to determine how we can enhance our role in the department.
Senior Account Manager - Card Collections
Discover Financial Services
2021.11 - 2022.11
- Developed meaningful client relationships by providing exceptional customer service and support.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Worked with customers to develop strategic plans to pay back delinquent accounts that cater to both the client and the company.
- Consistently met or exceeded company metrics.
Lead Sales Associate
American Eagle Outfitters
2018.12 - 2020.12
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
- Greeted customers and provided product advice to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Trained, coached, and mentored new sales associates for maximum performance.
Education
Bachelor of Science - Communications
Arizona State University
Tempe, AZ05.2024
Skills
- Customer Service focused
- Financial Services knowledge
- Telephone and email etiquette
- Interpersonal Communication
- Documentation Review
- Relationship building and management
- Microsoft Office Suite
- Detail orientated
- Leadership
- Organization and multi-tasking
Timeline
Loan Specialist - Funding
Discover Home Loans
2022.11 - Current
Senior Account Manager - Card Collections
Discover Financial Services
2021.11 - 2022.11
Lead Sales Associate
American Eagle Outfitters
2018.12 - 2020.12
Bachelor of Science - Communications
Arizona State University
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