Stefanie Barrera
Floydada,TX
Summary
Provided the best customer service by ensuring customer satisfaction and unmatched support. Experienced customer service representative with transferrable skills to the sales industry, leveraging excellent communication skills and persistence. Demonstrated ability to provide above-and-beyond customer service and increase secondary sales transactions. handles client inquiries, provides policy recommendations, and assists with claims processing.
Strong communication skills with clients and staff the help company support and provide a clear understanding of policies and procedures for the best of the business.
Overview
2
2
years of professional experience
Work History
Direct Sales Representative
Allstate Insurance
04.2024 - Current
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased sales
- Increased market share with effective prospecting and lead generation tactics.
- Assisted call-in customers with questions and orders.
- Helped company with policies and procedures the better understanding and help customers with any issues or concerns they might encounter.
- Made sure to assist clients and employees with any issues that may be present to better help the company for future development and growth within.
- Strong skills that helped me with my customers making sure they were happy and understood the benefits of having their business with us as a company.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
Insurance Agent
State Farm
09.2023 - 03.2024
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Teacher
Chicanos Por La Causa
03.2023 - 09.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Education
High School Diploma -
Floydada High School
Floydada05.2022
Skills
- Customer Service
- Taking payments
- Problem-solving abilities
- Active Listening
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Scheduling
- Payment Collection
- Computer Skills
- Door-to-door sales experience
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Direct Sales Representative
Allstate Insurance
04.2024 - Current
Insurance Agent
State Farm
09.2023 - 03.2024
Teacher
Chicanos Por La Causa
03.2023 - 09.2023
High School Diploma -
Floydada High School
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