Stefanie Barrera
Floydada,TX
Summary
Committed to ensuring customer satisfaction by providing the best service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
2
2
years of professional experience
Work History
Direct Sales Representative
Allstate Insurance
04.2024 - Current
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased sales
- Increased market share with effective prospecting and lead generation tactics.
- Assisted call-in customers with questions and orders.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
Insurance Agent
State Farm
09.2023 - 03.2024
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Teacher
Chicanos Por La Causa
03.2023 - 09.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Education
High School Diploma -
Floydada High School
Floydada 05.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Scheduling
- Payment Collection
- Computer Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Direct Sales Representative
Allstate Insurance
04.2024 - Current
Insurance Agent
State Farm
09.2023 - 03.2024
Teacher
Chicanos Por La Causa
03.2023 - 09.2023
High School Diploma -
Floydada High School
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