Stefanie Brenner
Lake Stevens,WA
Summary
Dynamic Waitress at The Buzz Inn Steakhouse, excelled in customer service and multitasking, enhancing dining experiences and fostering repeat business. Skilled in cash handling and safe food practices, significantly contributed to performance improvement. Demonstrated hospitality expertise, ensuring customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Waitress
The Buzz Inn Steakhouse
05.2014 - Current
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Answered customers' questions, recommended items, and recorded order information.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
Education
High School Diploma -
Meadowdale High School
Lynnwood, WASkills
- Customer Service
- Strong multitasking
- Team Collaboration
- Cleanliness
- Cash Handling
- Safe Food Handling
- Hospitality service expertise
- Service prioritization
- Accurate money handling
- Order Accuracy
- Menu Memorization
- Performance Improvement
Timeline
Waitress
The Buzz Inn Steakhouse
05.2014 - Current
High School Diploma -
Meadowdale High School
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