Photography
Stefanie Briggs
Executive Assistant/Customer Service
Prairieville,LA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Looking for professional opportunity to grow and learn additional skills that will be valued within the organization.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Executive Assistant
SDI Partners LLC
Baton Rouge, LA
09.2002 - 08.2004
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Created expense reports, budgets and filing systems for management team.
- Organized and coordinated conferences and monthly meetings.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Answered high volume of phone calls and email inquiries.
- Managed and reviewed filing and office systems.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Created and managed office systems to efficiently deal with documentation.
- Identified inefficiencies leading to improved productivity.
- Interacted with customers to address kitchen-related complaints and praise.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Accurately handled data entry for 84 stores into company-based software.
- Developed and maintained courteous and effective working relationships.
- Prepared variety of different written communications, reports and documents.
- Improved operations through consistent hard work and dedication.
Graphic Designer/Manager
Shud LLC
Prairieville, La, LA
01.2010 - 01.2022
- Worked with clients to gather and define requirements, establish scopes and managing project milestones.
- Designed creative digital displays used in on-line advertising for local businesses.
- Met with customers to present mockups and collect information for adjustments.
- Developed creative design for print materials, brochures, banners and signs.
- Developed display, marketing and packaging materials to support product branding strategies.
- Put together videos for social media, advertising and informational purposes.
- Created broad range of work using various design techniques.
- Created digital image files for use in digital and traditional printing methods.
- Worked with Adobe Photoshop and ProCreate design systems to develop and present prototypes for focus group evaluation.
- Utilized e-mail, social media, radio and TV to highlight products and services.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Sourced vendors for special project needs and negotiated contracts.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Compared vendor prices and negotiated for optimal savings.
Customer Service Representative
Entergy
Baton Rouge, LA
05.2000 - 01.2002
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered over [Number] calls per shift to meet fast-paced call center demands.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Documented and detailed calls and complaints using call center's CRM database.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Referred complex issues relating to online order system or technology to help desk for further evaluation.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Tara High School
Baton Rouge, LA 08.1996 - 05.2000
Google Cloud Certificate - Technology
Coursera
Remote 03.2022 - Current
Skills
Website graphics
Digital design
Photography composition
Visual design
Advertising understanding
Adobe Creative Suite
Custom Merchandise
Good Telephone Etiquette
Database administration
Business administration
Payroll and budgeting
Documentation and control
MS Office
Data Entry
Critical Thinking
Customer engagement
Social Media Management
Developing promotional concepts
Call center operations
Keyboarding
Written and oral communication
Report preparation
Creativity and ingenuity
Analytical and Critical Thinking
Interests
Graphic Design
Marketing/Advertising
Product Manufacturing
Timeline
Google Cloud Certificate - Technology
Coursera
03.2022 - Current
Graphic Designer/Manager
Shud LLC
01.2010 - 01.2022
Executive Assistant
SDI Partners LLC
09.2002 - 08.2004
Customer Service Representative
Entergy
05.2000 - 01.2002
High School Diploma -
Tara High School
08.1996 - 05.2000