Stefanie Carr

•Lead greeter using my hospitality skills to Maintain Customer satisfaction, and ensuring guests have a positive

experience

• Guest engagement lead

• Cat Adoption consultant .

• Cat care taker

• Implement standard operating procedures for a growing business

• Social media content creator and strategist. Successfully growing the businesses brand awareness and

significantly increasing the engagement of our online presence.

• Creative director for many aspects of the company . Designing multiple shirts for new merchandise.

interior decorator creating the ambiance, colors, theme and overall aesthetic of the cafe. implementation

of new innovative protocols for the growing number of guests and our fast past environment. Building

an atmosphere for both, guests and shelter cats can enjoy.

Preformed daily health evaluations of each shelter cat to ensure the health and welfare. Daily documentation on health log along with communication with team and veterinarian. Follow assigned protocol plans from veterinary for patient Administer medication. Practice disease prevention.

• Help assist surgery technicians
• Collected samples, including: blood draw, ear cytology, skin scraping, fecal
• Bathed all animals scheduled
• Took care of all boarding animals
• Maintained cleanliness throughout the entire clinic
• Basic knowledge of CORNERSTONE (Booking appointments, prescription refills, etc.) Helped receptionist by answering phones, booking appointments, checking in patients, and overall customer care and satisfaction.

• Performed routine laboratory procedures
• Took in appointments. . Followed protocols Gathering important history of patients, and set up appropriate samples, diagnostics, medical procedures. Prior to veterinarian consultation for a smooth process.
• Maintained medical records for each patient, including hospitalized cases
• Animal restraining
• Not limited to 'Caution' animals
• Tick and flea knowledge
• Progress monitoring: for both hospitalized and office visits
• Sample collections: Knowledge of HESKA and ANTECH blood machines
• Knowledge of AVIMARK computer software
• Vaccination shots and knowledge
• Assisted doctors in office visits and medical procedures
• Maintained the clinic and cages in a neat, clean, disinfected manner at all times
• Knowledge of basic animal medications
• Assisted in radiology
• Helped manage Facebook business page with photos and growing client base.

• Managed all cleaning inventory for kennel
• Familiarity with domestic animals and breeds
• Ability to lift 50 lbs
• Good work ethic and courteous with all animals and customers
• Bathed dogs, including trimming nails, anal glands, and cleaning ears
• Handled all laundry and dishes for the clinic
• Dispensed medications to all animals for the clinic
• Reported any concerns to doctors regarding any animals
• (Change in behavior, eating habits
• Any new cuts or wounds.) Implemented new practices and improved the efficiency of kennel management and care
• Maintained cleanliness throughout the whole kennel, reaching up to 40+ animals
• Followed appropriate measures in preventing spread of any illness
• Met with new clients, providing tours and knowledge of our care to ensure they are comfortable with boarding their animals.

• Greeted customers
• Knowledge of all products to better provide for customer needs and wants
• Help keeping sales floor tidy and up to standards
• Back room - Organized, processed all incoming shipments
• Back stock organization
• Stock all floor merchandise according to visual plan.

• Greeted customers and provided great customer service
• Made recommendations to customers
• Up selling products
• Set up merchandise presentation and window displays
• Handled cash register and assisted in closing out cash register
• Loss prevention
• Obtained a 100% rating from a secret shopper on professionalism, attitude, and enthusiasm.

• Handled cash register
• Hostess, waitress, and food runner
• Prepare appetizers
• Set up and cleaned dining room and offered any services needed.