Stefanie Cash
Auburn Hills,MI
Summary
Customer-focused professional with financial services and front-of-house operations experience. Provide member support, transaction reconciliation, and scheduling support. Train teams to improve service quality and operational accuracy.
Overview
19
19
years of professional experience
Work History
Financial Customer Service Representative
Genisys Credit Union
Lake Orion, Michigan
08.2023 - Current
- Assisted members with account inquiries to enhance customer satisfaction.
- Resolved deposit, withdrawal, and transfer issues for member accounts.
- Supported members in processing their loan applications. and loan payments.
- Balanced cash drawers and reconciled daily branch transactions to ensure accuracy.
Administrative Assistant/Front of House Manager
Rusty Bucket Restaurant
Bloomfield Hills, Michigan
07.2017 - 08.2026
- Coordinated schedules, hiring, onboarding, invoicing, and banking duties to support management operations.
- Oversaw inventory management for bar stock, including liquor orders and supply checks to maintain optimal levels.
- Trained team members on drink preparation and guest service to ensure compliance with bar standards.
Server /Lead Trainer
Kerby's Koney Island
Bloomfield Hills, Michigan
06.2007 - 06.2018
- Supported management with scheduling, shift coverage, and floor coordination.
- Trained new servers on service standards and menu knowledge.
- Modeled guest service during busy diner shifts and team rushes.
Education
Accounting / Business Management
Baker College
Flint, MISkills
- Customer service
- Sales expertise
- Problem-solving abilities
- Time management
- Organization
- Effective communication
- Reliability
Timeline
Financial Customer Service Representative
Genisys Credit Union
08.2023 - Current
Administrative Assistant/Front of House Manager
Rusty Bucket Restaurant
07.2017 - 08.2026
Server /Lead Trainer
Kerby's Koney Island
06.2007 - 06.2018
Accounting / Business Management
Baker College