Stefanie Cervantes
Palmetto,FL
Summary
Dynamic and results-oriented professional with a proven track record at Sports Clips, adept at multitasking and organization. Excelled in enhancing team productivity and operational workflows through effective communication and meticulous data entry. Skilled in customer service and relationship building, significantly improving client loyalty and operational efficiency.
Overview
4
4
years of professional experience
Work History
Coordinator
Sports Clips
Sarasota, FL
03.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Customer Service Representative
Walmart
Palmetto, FL
02.2021 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Southeast High School
Bradenton, FL05.2022
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Relationship building
- Schedule coordination
- detail oriented
- proactive
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Coordinator
Sports Clips
03.2024 - Current
Customer Service Representative
Walmart
02.2021 - 03.2024
High School Diploma -
Southeast High School