Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

STEFANIE CHAVEZ

Chicago

Summary

Dynamic professional with a proven track record at Chase Bank, excelling in relationship management and compliance documentation. Adept at fostering customer loyalty and enhancing satisfaction through effective communication and teamwork. Recognized for streamlining operational procedures and delivering exceptional service, ensuring a positive experience for clients and colleagues alike.

Overview

6
6
years of professional experience

Work History

Associate Banker

Chase Bank
Chicago
04.2024 - Current
  • Managed customer relationships to enhance satisfaction and retention.
  • Guided banking products and services to clients.
  • Collaborated with team members to streamline operational procedures.
  • Supported compliance efforts by maintaining accurate records and documentation.
  • Established strong relationships with customers to increase customer loyalty.
  • Managed escalations with polite service, knowledgeable support, and unsurpassed professionalism to satisfy needs and protect the bank's reputation.

Teacher's Assistant

Ilearn Center
Chicago
01.2023 - 03.2024
  • Arrived at assigned areas on time, prepared, and ready to work.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Communicated effectively with parents regarding student progress and behavior.

Sales Associate

Spirit Halloween
Chicago
09.2022 - 11.2022
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Crew Member

Mendez Mcdonalds
Chicago
04.2021 - 08.2021
  • Maintained knowledge of store menus to advertise promotions and limited-time offers.
  • Placed orders into POS systems and handled cash and credit transactions.
  • Trained new employees regarding company policies and food preparation procedures.
  • Organized and stored ingredients according to schematics and expiration dates.
  • Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment and facilities sanitary.

Volunteer Administrative Work

Chicago Math and Science Academy
Chicago
02.2019 - 05.2021
  • Welcoming and greeting guests.
  • Organizing and maintaining records, files, and database.
  • Answering phone call and emails.
  • Managing data in spreadsheets and reports.
  • Organize and schedule meetings and event.

Education

High School Diploma -

City Colleges of Chicago - Wilbur Wright College
Chicago, IL
06.2021

High School Diploma -

Chicago Math And Science Academy
Chicago, IL

Skills

  • Teamwork and collaboration
  • Relationship management
  • Compliance documentation
  • Effective communication

References

  • Naomi Diaz, Mendez Mcdonalds, Manager Coworker, (773) 431-6904, Naomidiaz628@gmail.com
  • Bri Ortegaa, ILearn center, Teacher, (773) 988-9156
  • Carol Agulara, Chase, Assistant manager, (773) 956-4499

Languages

Spanish
Limited

Timeline

Associate Banker

Chase Bank
04.2024 - Current

Teacher's Assistant

Ilearn Center
01.2023 - 03.2024

Sales Associate

Spirit Halloween
09.2022 - 11.2022

Crew Member

Mendez Mcdonalds
04.2021 - 08.2021

Volunteer Administrative Work

Chicago Math and Science Academy
02.2019 - 05.2021

High School Diploma -

City Colleges of Chicago - Wilbur Wright College

High School Diploma -

Chicago Math And Science Academy

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