Stefanie Citrin
Oyster Bay
Summary
Results-driven professional with proven success in account management and client satisfaction. Strong problem-solving abilities and excellent communication skills contribute to high customer retention. Eager to leverage my strong communication skills, problem solving and attention to detail to foster client relationships in a Customer Service/Customer Support role.
Overview
36
36
years of professional experience
Work History
Strategic Account Manager
Thomas, a Xometry Company
08.1990 - Current
- Oversee comprehensive account management for $1M portfolio, focusing on relationship building and client retention.
- Analyze client needs and develop tailored account plans to foster engagement and maintain high retention rates.
- Serve as the primary point of contact for all customer issues, questions, and problems, responding promptly via phone and email, in order to bring them to full resolution.
- Escalate complex issues and collaborate with cross-functional teams when needed to ensure issues are fully resolved.
- Maintain comprehensive understanding of company offerings and policies to enhance customer support and satisfaction.
Education
Bachelor of Science - Marketing
State University of New York At Albany
Albany, NYSkills
- Account management
- CRM software proficiency
- Client onboarding
- Problem-solving
- Time management
- Attention to detail
- Multitasking with Strong Organizational skills
- Excellent written and oral communication
- Customer Satisfaction and Retention
- Self motivation
Timeline
Strategic Account Manager
Thomas, a Xometry Company
08.1990 - Current
Bachelor of Science - Marketing
State University of New York At Albany
Proficiency in SalesForce, Slack, Zoom, Gong, Microsoft Office
Use of SalesForce to document all interactions with clients
Use of Slack to collaborate with internal channels
Microsoft Excel, PowerPoint, and Word to share information with clients and internal channels