Stefanie Dessaints
Las Vegas
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the communications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Solid history of success in fast-paced call centers.
Overview
25
25
years of professional experience
Work History
Paralegal
Bell, Lukens & Kent, Ltd.
09.2011 - 01.2022
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Handled heavy inbound and outbound telephone calls from clients, providing high-level customer service and support.
- Managed and tracked legal case files, ensuring all deadlines and client needs were met efficiently.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
Branch Sales Manager
NOS Communications
06.2000 - 04.2010
- Responsible for branch call center team, ensuring quality service, delivery and achievement of sales targets, opening and closing procedures, evaluating employee performance on a daily and monthly basis, monitoring employee goals and objectives, and the quality of calls and service delivered to customers.
- Trained and mentored employees, leading to improved performance and customer satisfaction.
- Conducted weekly orientations and continuing education training with new hire employees.
- Assisted in the resolve of call quality, order prep and provisioning issues within the branch to ensure accurate payment of commissions to all team members and Network Managers.
Network Sales Manager
NOS Communications
07.1997 - 06.2000
- Managed a sales team, providing coaching and support to achieve high sales volume and customer retention.
- Conducted outbound sales calls and negotiated service packages, consistently meeting and exceeding sales targets.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Account Executive
NOS Communications
12.1996 - 07.1997
- Made business-to-business cold calls, offering telecommunication services and negotiating service terms.
- Exceeded monthly sales quotas, demonstrating strong sales and negotiation skills.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Prepared additional quotes for current clients to upsell products and services.
Education
Associate of Arts - Liberal Arts And General Studies
University of Nevada - Las Vegas
Las Vegas, NV01.1993
High School Diploma -
Bishop Gorman High School
Las Vegas, NV05.1987
Skills
- Legal Research
- Proficient in MS Office
- Case Management
- Client Communication
Timeline
Paralegal
Bell, Lukens & Kent, Ltd.
09.2011 - 01.2022
Branch Sales Manager
NOS Communications
06.2000 - 04.2010
Network Sales Manager
NOS Communications
07.1997 - 06.2000
Account Executive
NOS Communications
12.1996 - 07.1997
Associate of Arts - Liberal Arts And General Studies
University of Nevada - Las Vegas
High School Diploma -
Bishop Gorman High School
Similar Profiles
Justin BoyceJustin Boyce
Shop Foreman at Lukens Memorials, LLCShop Foreman at Lukens Memorials, LLC
Kishore N SKishore N S
Regional Manager at Kent Cam Technologies- Cam Eye a Div of KENT RO Systems LtdRegional Manager at Kent Cam Technologies- Cam Eye a Div of KENT RO Systems Ltd
Samantha BateySamantha Batey
manager at Taco Bell/ Bell-comanager at Taco Bell/ Bell-co