Summary
Work History
Education
Skills
Languages
Timeline
Generic

Stefanie Diaz

Nashville,TN

Summary

Dynamic customer service professional with a strong work ethic and exceptional active listening skills. At Family Dealership, I effectively resolved conflicts, enhancing customer loyalty. My experience as a server at PF Changs honed my multitasking abilities, ensuring high-quality service and satisfaction in fast-paced environments.

Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.

Work History

Customer Service Representative

Family Dealership
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Self-motivated, with a strong sense of personal responsibility.

Server

PF Changs Restaurant
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Hostess

Morton's Steakhouse
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Education

Associate of Science - Nursing

Nashville State Community College
Nashville, TN
05-2027

Skills

  • Active listening
  • Customer service
  • Exceptional customer service
  • Strong work ethic

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Family Dealership

Server

PF Changs Restaurant

Hostess

Morton's Steakhouse

Associate of Science - Nursing

Nashville State Community College
Stefanie Diaz