Stefanie Fedele
Reno,NV
Summary
Dynamic General Manager with a proven track record at Capriotti's Sandwich Shop, excelling in operations management and team building. Successfully drove business growth through strategic planning and enhanced customer satisfaction. Skilled in problem resolution and Serve Safe Certified, fostering a productive environment that maximizes efficiency and employee engagement.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
Capriotti's Sandwich Shop
03.2010 - 08.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Manager
Its A Grind Coffee House
08.2003 - 10.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Chaparral High School
Las Vegas, NVSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Serve Safe Certified
Certification
- Certified Serv Safe Exp.1/22/2030
Timeline
General Manager
Capriotti's Sandwich Shop
03.2010 - 08.2025
Manager
Its A Grind Coffee House
08.2003 - 10.2009
Chaparral High School
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