Stefanie Fisher
Boerne,TX
Summary
Compassionate Animal Control and Shelter Manager with a strong background in supervision, training, and customer service. Demonstrated expertise in humane animal treatment procedures and commitment to Public and Animal Health. Skilled in mentoring, animal care, interpersonal communication, conflict resolution, and decision-making. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Animal Control and Shelter Manager
City of Boerne Animal Care Services
Boerne, TX
07.2021 - Current
- Developed and implemented shelter policies and procedures.
- Collaborated with law enforcement agencies on criminal investigations related to animal welfare issues.
- Attended conferences and workshops related to best practices in animal control services.
- Answered public inquiries, regarding animal control operations.
- Assigned duties to team members, focusing on crucial objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured humane treatment of animals in accordance with state and local laws, regulations, and ordinances.
- Monitored animal control officers to ensure proper enforcement of animal welfare regulations.
- Provided training and guidance to new animal control officers on policies, procedures, and safety protocols.
- Assisted with investigations into violations of animal cruelty laws or other related infractions.
- Conducted inspections of facilities housing animals to ensure compliance with applicable standards.
- Euthanized sick, injured, or aggressive animals according to established protocols.
- Maintained detailed records for all cases handled by the animal control unit including incident reports and euthanasia logs.
Animal Control Officer
Fairbanks North Star Borough Animal Control
Fairbanks, AK
04.2014 - 07.2021
- Managed operations and led officer teams during multiple assignments
- Gathered data from various investigative sources regarding animal-related complaints
- Investigated reports of animal abuse and issues citations and warnings
- Managed numerous community-based animal control situations each day
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems
- Represented shelter at public speaking engagements
- Educates communities on emergency readiness for pets
- Enhances and sustains positive public relations concerning Animal Control
- Provides guidance and assistance to other Animal Control Officers in their daily duties and responses to calls
- Assess records and prepare evidence testimonials
Administrator
Hill Country Home/ Homes by Jerry
Copperas Cove, TX
03.2013 - 03.2014
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments
- Managed bank account transactions, Star builder system journal entries, A/P and A/R
- Executed on-time and under-budget project management on complex issues for senior leadership
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands
- Smoothly facilitated communication between departments, management and customers to resolve issues and achieve performance targets
- Increased office organization by developing filing system and customer database protocols
- Generated daily operational and sales reports for corrective action or continuous improvement
- Qualified subcontractor competitive bids prior to execution of contract
- Collected and kept careful meticulous records of all financial accounts ie
- (mortgage, rental properties, etc)
- Tracked and addressed staff performance evaluations
Animal Control Officer
City of Copperas Cove Animal Control
Copperas Cove, TX
02.2012 - 03.2013
- Used investigative sources to gather information to animal-related complaints and issues
- Provided food and water for neglected or improperly supervised animals
- Investigated reports of animal abuse and issued citations and warnings
- Collects samples for testing from all domestic animals and livestock
- Restrained wild animals and livestock to prevent escape or capture for return to holding areas
- Responded to 25 calls per day pertaining to animal control issues in local communities
- Improved customer satisfaction by finding creative solutions to problems
- Advised animal owners regarding sanitary measure, feedings, general care, and medical issues
- Adhered to high standards of safety, cleanliness and professionalism
- Educate community in responsible pet ownership and wildlife cases
- Assisted law enforcement and other agencies
- Worked with local rescue to implement a trap, neuter, release program for the local feral cat population
Education
Associate of Science - Business Administration and Management
Eastern Gateway Community College
Steubenville, OH08-2021
Some College (No Degree) - Agribusiness
Indian River State College
Ft. Pierce, FLSkills
- Local ordinances knowledge
- Crisis Management
- Animal care knowledge
- Policy administration
- Budget Management
- Staff Management
- Task Prioritization
- Performance Tracking and Evaluation
- Effective Communication
- Project organization
- MS Office
- Supervision
- Team management
- Customer service
- Conflict Resolution
- Strategic Relationship Building
- Business operations
Certification
- Certified Animal Control Officer (ACO) Levels I, II and III for state of Texas and the National Animal Care and Control (NACA)
- Certified Cruelty Investigator
- Certified Euthanasia Technician
- ALICE training (Active Shooter)
- FEMA/TACEE
- Evidentiary Rules, Investigations Techniques
ADDITIONAL INFORMATION
the Vice President of the Alaska Animal Control Officers Association (since 2018)
- APEA Secretary for the local chapter of the Public Workers 2015-2017
- Member of Big Dogs Huge Paws Rescue Group for 15 years
- American Bullmastiff Rescue Member/Great Plains Mastiff Rescue for 15 years
Languages
Spanish
Professional
Timeline
Animal Control and Shelter Manager
City of Boerne Animal Care Services
07.2021 - Current
Animal Control Officer
Fairbanks North Star Borough Animal Control
04.2014 - 07.2021
Administrator
Hill Country Home/ Homes by Jerry
03.2013 - 03.2014
Animal Control Officer
City of Copperas Cove Animal Control
02.2012 - 03.2013
- Certified Animal Control Officer (ACO) Levels I, II and III for state of Texas and the National Animal Care and Control (NACA)
- Certified Cruelty Investigator
- Certified Euthanasia Technician
- ALICE training (Active Shooter)
- FEMA/TACEE
- Evidentiary Rules, Investigations Techniques
Associate of Science - Business Administration and Management
Eastern Gateway Community College
Some College (No Degree) - Agribusiness
Indian River State College
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