Stefanie Francis
East Northport,New York
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Dental industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Care Analyst
Henry Schein
06.2022 - Current
- Collaborate with management, internal teams, and Service Hub on in-
depth business discussions to improve customer service offerings
• Track and collect key customer data provided by various sources
• Pull data and create PowerPoints for Quarterly Business Reviews
• Responsible for operational data needs for Field Service
Operations Team
• Streamline business reporting templates to drive consistency and
improve efficiencies
• Respond to customer inquiries and escalate, as needed
• Review monthly invoicing for accuracy of hourly rates and material
fees
• Monitor service call activity for timely completion - Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Evaluated customer needs and feedback to drive product and service improvements.
- Assisted with 15 customer onboarding to the Preventive Maintenance Program via Smartsheets
Sales Assoicate/Pharmacy Technician
Town Drug Pharmacy
01.2014 - 06.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Maintained proper drug storage procedures, registries, and records for controlled drug.
- Customer Service and Data Entry
- Merchandising/Inventory Control
- Receiving and Confirming Prescription Orders
Contact Tracer
Public Consulting Group, Inc.
01.2021 - 06.2021
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Educated public on COVID-19 prevention measures, leading to increased awareness and adherence to guidelines.
- Transported or accompanied clients to scheduled health appointments or referral sites.
- Lent daily assessment of health screen and symptom data.
- Communicated with contacts in professional and empathic
manner - Collected and recorded sensitive HIPPA information for Covid-19
- Provided contacts with information about isolation and
quarantine
Education
Bachelor of Science - Fashion Business Managment
Fashion Institute of Technology
New York, NY05.2022
Minor - Economics
Fashion Institute of Technology
New York, NY05.2022
Associate of Applied Science - Fashion Business Management
Fashion Institute of Technology
New York, NY05.2020
Skills
- POS Systems Expert
- Order and Refund Processing
- Medical Terminology Knowledge
- Teamwork and Collaboration
- Adaptability
- Flexibility
- Team Player
- Hard Working
- Organized
- Empathetic
- Communication
- Collaboration
- Critical Thinking
- Statistical Visualization
- Data Management
- Relationship Building
Certification
Academy of Finance, NAF Track - Certification 2016-2018
Excel Certification
Google Analytics
Training
Henry Schein Mentorship Program Participant - Mentee
Timeline
Customer Care Analyst
Henry Schein
06.2022 - Current
Contact Tracer
Public Consulting Group, Inc.
01.2021 - 06.2021
Sales Assoicate/Pharmacy Technician
Town Drug Pharmacy
01.2014 - 06.2022
Bachelor of Science - Fashion Business Managment
Fashion Institute of Technology
Minor - Economics
Fashion Institute of Technology
Associate of Applied Science - Fashion Business Management
Fashion Institute of Technology
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