Stefanie Fulton
Hawkins,TX
Summary
Results-oriented Operations Leader with expertise in store management, team training, and inventory control. Streamlined daily operations to enhance service efficiency in high-volume environments. Proven experience in food service, scheduling, and cash handling. Skilled in training teams and resolving customer issues while upholding service quality and safety standards.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Assistant Store Manager
SUBWAY®Restaurants
Longview, Texas
2024.01 - 2026.10
- Supervised daily SUBWAY® restaurant operations and opened or closed shifts.
- Trained crew on sandwich preparation, food safety, and customer service standards.
- Monitored inventory levels and ordered products for fresh ingredient availability.
- Scheduled team coverage and adjusted labor for store staffing needs.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Resolved customer concerns using SUBWAY® service procedures and store policies.
- Checked food quality, portion control, and presentation across sandwich builds.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Handled scheduling for store shifts to achieve adequate staffing.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Addressed customer complaints by listening actively and providing solutions. from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Owner/Manager
Fulton Funny Farm
Gooding, ID
2010.01 - 2022.05
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through effective interpersonal and people skills.
- Oversaw staff schedules, training, and task assignments across animal housing areas to maintain operational efficiency.
- Monitored animal health, behavior, and signs of illness for veterinary follow-up.
- Administered medications and basic treatments per veterinary directions.
- Facilitated intake process for animals at the veterinary clinic., handling, and restraint during exams and grooming.
- Recorded care notes, feeding schedules, and behavioral observations to ensure comprehensive animal care.
- Observed the behavior of animals to detect signs of illness or injury.
- Safely transported injured animals to veterinary clinics for treatment. or sick animals safely to veterinary clinics for treatment.
- Conducted weekly inspections of cages, kennels, runs and other areas where animals are housed.
- Recorded detailed information about each animal's diet, activities, and medical history in an organized database.
Owner/Manager, Sales and Customer Support
FFF D.A.W.G.
Gooding, ID
2020.01 - 2021.12
- Managed customer relations and resolved client concerns for FFF D.A.W.G.
- Maintained relationships with existing clients by providing superior customer service.
- Directed daily operations for FFF D.A.W.G.'s business activities and services.
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting, pricing, and expense tracking across FFF D.A.W.G. operations.
- Identified new opportunities for growth, expansion, and diversification.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed strategic plans to increase profitability and efficiency.
- Negotiated with vendors to gain optimal pricing on products resulting in a substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Monitored records, contracts, and compliance documents for FFFD.A.W.G..
- Ensured compliance with local, state, and federal regulations.
- Implemented quality assurance processes to ensure product excellence.
Kitchen Manager
Kimberly School District
Kimberly, Idaho
2010.11 - 2011.05
- Oversaw kitchen operations for Kimberly School District's school meal service, ensuring efficient service delivery.
- Supervised food preparation and serving lines for student lunches, maintaining quality standards.
- Ensured compliance with food safety and sanitation regulations in district kitchen areas.
- Ordered groceries and supplies for daily cafeteria production.
Farm Owner
Fulton Funny Farm
Hagerman, New Mexico
2004.01 - 2010.10
- Managed livestock feeding, watering, and shelter care across barn and pasture areas.
- Ordered feed, seed, and supplies while tracking inventory across farm storage.
- Built relationships with customers to promote sales of produce directly from the farm.
- Separated animals by weight, age, and health condition in designated areas. according to weight, age, and physical condition.
- Conducted or supervised stock examinations to identify diseases or parasites.
- Used recognized breeding practices to direct breeding or raising of stock.
Store Manager
Domino's Pizza
Artesia, California
2003.01 - 2008.05
- Managed Domino's Pizza store operations and daily shift flow.
- Scheduled team shifts and aligned labor with store demand to optimize service efficiency.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored cash handling, deposits, and register procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained crew on customer service, food safety, and product standards.
- Coached staff on delivery readiness and order accuracy.
- Enforced cleanliness, sanitation, and workplace safety standards.
- Resolved customer concerns and supported smooth Domino's Pizza service.
- Recruited and trained new employees to strengthen team capabilities and improve service quality.
- Managed inventory by ordering ingredients and supplies to ensure stock availability for operations.
Education
Associate of Science - Business
University of Phoenix
Tempe, AZ2018-09
Skills
- Operations management
- Staff scheduling
- Staff training
- Food safety compliance
- Quality control
- Inventory control
- Cash handling
- POS systems
- Team leadership
Certification
- Food Handlers Card
- Drivers License
- Concealed Carry License
Timeline
Assistant Store Manager
SUBWAY®Restaurants
2024.01 - 2026.10
Owner/Manager, Sales and Customer Support
FFF D.A.W.G.
2020.01 - 2021.12
Kitchen Manager
Kimberly School District
2010.11 - 2011.05
Owner/Manager
Fulton Funny Farm
2010.01 - 2022.05
Farm Owner
Fulton Funny Farm
2004.01 - 2010.10
Store Manager
Domino's Pizza
2003.01 - 2008.05
Associate of Science - Business
University of Phoenix