STEFANIE GABRYSZEWSKI
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Research Specialist
Freedom Mortgage Services
07.2021 - 05.2022
- Search customers request regarding all aspects of their mortgage
- Write letters to customers regarding their research request
- Handled customer complaints
- Handled all inquiries regarding taxes, insurance and escrow.
Sr. Tax Research Specialist
Lereta Tax Services, LLC
11.2018 - 07.2021
- Search websites for parcel information
- Verify tax websites for parcel information
- Verify tax certificates
- Call counties to obtain tax and parcel information when needed.
Escrow Quality Assurance Representative/Supervisor
HSBC Mortgage Services
11.2014 - 12.2017
- Ran reports for quality control
- Developed spreadsheets to assist in measuring the performance of each function
- Performed quality on third party vendors CoreLogic/Assurant
- To include updating parcels, calling county tax offices, and making sure tax information was up to date
- Worked with new lenders, and tax servicing companies as HSBC, service released loans to various companies to ensure smooth transitions
- Performed quality control on our third-party vendor Assurant, to include updating policy information, forced place insurance and cancellations
- Completed first line defense memos for upper management
- Researched tax and Insurance complaints, documentations, incorrect information, all things tax and insurance
- As HSBC Consumer Lending Portfolio was coming to an end, I was the last employee in my department to be let go
- This is a great honor as everyone in the company was let go.
Operational Reviews Customer Service Representative
HSBC Mortgage Services
09.2013 - 11.2014
- Reviews cash operational functions for accuracy
- Quality Control Reviews on all employees to make sure all exceptions and errors are caught in a timely manner for reporting
- Runs reports on each different review and assigns out work to employees
- Works closely with management to make sure reviews are completed for each week
- OIC (officer in charge) in managers absence, have fulfilled the duties and responsibilities.
Financial Transactions Representative – Supervisor
HSBC Mortgage Services
05.2011 - 09.2013
- Prints checks for the Business, using four individual systems
- Research missing checks and worked with PCDG Team to locate, and reprint checks as needed
- Coaches' employees on quality errors
- Works with various business units to ensure proper receipt of all checks
- Communicates with team employees to ensure business needs are met timely and accurately
- Promoted to Supervisor position within 6 months, was awarded the MVP for the Month of June, and received bonus's two consecutive years for outstanding performance.
Education
Pursing a Major in Hospitality, Tourism and Event Management -
University of Florida
05.2024
Associates in arts degree -
Hillsborough Community College
01.2017
High School Diploma -
Armwood High School
01.1998
Skills
- Back and Front operations
- Type 50wpm
- Mac OC
- Lotus
- Internet Explorer
- MS DOS
- HTML
- Microsoft Office 2003,2007, 2010 and 2021
- Management/Administration
- Leadership/Supervision
- Problem Solving
- Quality and Productivity Improvement
- Public Speaking
- Procedure
- Development/Refinement Development
- Planning
- Oral/Written Communication
- Certificate in 7 Habits of Highly effective people
- Time Management Workshops
- Leadership training Workshops
- Customer Focus Workshops
References
- Tyrone, 904-316-1139, Manager/Freedom Mortgage
- Robert Monk, 507-703-9837, Manager/Lereta LLC
- Ali Winfrey, (740) 704-6031, Psychologist VA/US Army.
Timeline
Customer Research Specialist
Freedom Mortgage Services
07.2021 - 05.2022
Sr. Tax Research Specialist
Lereta Tax Services, LLC
11.2018 - 07.2021
Escrow Quality Assurance Representative/Supervisor
HSBC Mortgage Services
11.2014 - 12.2017
Operational Reviews Customer Service Representative
HSBC Mortgage Services
09.2013 - 11.2014
Financial Transactions Representative – Supervisor
HSBC Mortgage Services
05.2011 - 09.2013
Pursing a Major in Hospitality, Tourism and Event Management -
University of Florida
Associates in arts degree -
Hillsborough Community College
High School Diploma -
Armwood High School