Stefanie Goodin
Cincinnati
Summary
Results-driven manager with a track record of improving service efficiency and customer satisfaction. Skilled in staff training, health safety compliance, and inventory management. Committed to achieving operational excellence in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Wendy's
Cincinnati
05.2024 - 10.2025
- Supervised daily operations, enhancing service efficiency and customer satisfaction.
- Trained new staff on procedures to uphold customer service standards.
- Managed inventory and ordered supplies to ensure smooth operations.
- Ensured health and safety compliance throughout restaurant activities.
- Handled customer complaints professionally to support a positive dining experience.
- Collaborated with team members, improving workflow and service effectiveness.
- Executed thorough opening, closing, and shift change functions to maintain operational standards.
Crew Member
McDonald's
Cincinnati
03.2022 - 05.2024
- Delivered exceptional customer service at fast-paced restaurant environment.
- Operated kitchen equipment to prepare food items according to standards.
- Maintained cleanliness and organization in dining and kitchen areas.
- Worked collaboratively with team members to ensure efficient service flow.
- Assisted in training new crew members on operational procedures.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
Milford High School
Milford, OH06-2000
Skills
- Customer service
- Inventory management
- Health and safety compliance
- Staff training
- Operational procedures
- Team collaboration
- Cash handling
- Kitchen operations
- Food preparation
- Problem solving
- Attention to detail
- Effective communication
Certification
ServSafe Certification
Timeline
Manager
Wendy's
05.2024 - 10.2025
Crew Member
McDonald's
03.2022 - 05.2024
Milford High School