Stefanie Moretti
Upland,CA
Summary
Results-oriented Assistant Store Manager with over 15 years of experience in retail management. Expertise in employee training, budgeting, and inventory control, contributing to improved team performance and customer satisfaction. Proven leader in retail operations with strong skills in team oversight, customer service excellence, and financial management. Committed to enhancing customer satisfaction and driving operational efficiency. Dynamic retail professional skilled in managing operations and enhancing customer experiences. Known for attention to detail and effective communication, with a proven track record in budget management and team mentoring.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
California Pizza Kitchen
Rancho Cucamonga, California
03.2023 - Current
- Coordinated daily store operations and employee scheduling for optimal efficiency.
- Supervised team performance, ensuring compliance with company policies.
- Handled customer inquiries and resolved issues to improve satisfaction levels.
- Implemented promotional displays to enhance product visibility and drive sales engagement.
- Managed inventory and restocked supplies to support seamless operations.
- Conducted interviews and vetted applicants to strengthen team composition.
- Executed budget management and productivity initiatives to maximize resources.
- Completed opening, closing, and shift change functions to uphold operational standards.
Assistant Store Manager
RA Sushi Bar and Restaurant
Chino Hills, California
05.2017 - 11.2022
- Oversaw daily store operations, including cash handling, inventory oversight, and employee scheduling.
- Trained new hires on customer service standards, enhancing team capability to meet customer needs.
- Supervised employees, ensuring compliance with company policies and fostering a positive customer experience.
- Resolved customer complaints by actively listening and providing appropriate solutions.
- Maintained compliance with health regulations through regular monitoring of store conditions.
- Conducted performance evaluations to assess staff development and set future goals.
- Delegated tasks effectively among team members based on priorities and operational needs.
- Analyzed sales reports to guide strategic planning and support informed operational decisions.
Assistant Store Manager
I Like Pie
Claremont, California
11.2021 - 01.2022
- Coordinated inventory management and restocking to maintain operational efficiency.
- Supported team leadership during peak hours by motivating staff to achieve sales targets.
- Completed frequent walk-throughs to direct team members on store appearance improvements.
- Interviewed and vetted job applicants to fill vacancies with strong team members.
- Implemented successful business strategies to increase revenue and target new markets.
- Supervised a team, providing ongoing training for high levels of customer satisfaction.
- Scheduled store shifts to ensure optimal staffing and meet customer demand.
- Ensured compliance with safety regulations throughout the store premises.
Restaurant Manager
Graziano's Group
Upland, California
03.2009 - 01.2017
- Managed daily restaurant operations to enhance workflow efficiency and elevate customer satisfaction.
- Trained and supervised staff, promoting teamwork and hospitality excellence.
- Collaborated with suppliers to negotiate contracts and maintain quality ingredients.
- Resolved customer complaints swiftly, ensuring a positive dining experience for all guests.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Oversaw recruitment, hiring, onboarding, training, scheduling, and evaluation of employees to build a skilled and cohesive team.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Engaged with guests to gather feedback on food, address issues promptly, and ensure a positive dining experience.
Education
Bachelor of Science - Hospitality Management
University of Phoenix
Tempe, AZ11-2011
Associate of Science - Hospitality
Chaffey College
Rancho Cucamonga, CA01-2011
Skills
- Team leadership and oversight
- Budgeting and financial planning
- Stock control
- Merchandising techniques
- Performance evaluation
- Client relations management
- Point of sale operations
- Customer service excellence
- Detail orientation
- Staff scheduling and coordination
- Communication skills
- Coaching and mentoring
- Effective time management
Timeline
Assistant Store Manager
California Pizza Kitchen
03.2023 - Current
Assistant Store Manager
I Like Pie
11.2021 - 01.2022
Assistant Store Manager
RA Sushi Bar and Restaurant
05.2017 - 11.2022
Restaurant Manager
Graziano's Group
03.2009 - 01.2017
Bachelor of Science - Hospitality Management
University of Phoenix
Associate of Science - Hospitality
Chaffey College