Stefanie Ruiz
Greenville,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Detention Officer
Greenville County Detention Center
11.2018 - Current
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates and staff.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
Communications Specialist
Greenville City Police Department
01.2018 - 08.2018
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Customer Service Representative
Southeastern Grocers
12.2014 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Teller
Wells Fargo
07.2013 - 11.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Associate of Science in Paralegal -
Greenville Technical College
Greenville, SC05.2018
Skills
- Emergency Response
- Behavioral observation
- Exceptional customer service
- Professionalism and Courtesy
- Fluent Bilingualism
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Computer Skills
- Works Well Under Pressure
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Detention Officer
Greenville County Detention Center
11.2018 - Current
Communications Specialist
Greenville City Police Department
01.2018 - 08.2018
Customer Service Representative
Southeastern Grocers
12.2014 - 12.2017
Teller
Wells Fargo
07.2013 - 11.2014
Associate of Science in Paralegal -
Greenville Technical College
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