Stefanie Sheaks
Sanford,FL
Summary
Detail-focused administrative professional with strengths in records management, scheduling, payroll, and member and patient check-in. Combines office software knowledge, confidentiality, and workflow coordination to keep information accurate, support high-volume communication, and maintain efficient daily operations. Experienced supporting front-desk, office, and medical environments with a strong focus on organization, documentation, and customer service.
Overview
20
20
years of professional experience
Work History
Front Desk / Burn Ambassador
Burn Boot Camp
Sanford, FL
12.2025 - Current
- Provided administrative support for member check-in, tracked attendance, and coordinated appointments to enhance member experience.
- Managed high-volume phone communication and assisted prospective members.
- Supported sales operations by promoting memberships, supplements, and retail products to boost overall sales.
- Created and published social media content to promote events and drive member engagement.
- Maintained inventory, restocked merchandise, and ensured organized workspaces.
- Worked 20 hours weekly to support operational needs.
Assistant Office Manager
Staples
Elizabethtown, KY
07.2013 - 12.2014
- Managed payroll, scheduling, and labor tracking to optimize associate productivity.
- Trained and coached employees in customer service and compliance.
- Conducted P&L reviews and operational audits to identify workflow improvements.
- Supported realization of new programs through staff mentorship.
- Worked over 40 hours each week to maintain high operational standards.
Medical Assistant
Associated Urologists
Manhattan, Kansas
10.2011 - 05.2013
- Supported patient check-in and check-out, appointment scheduling, and accurate medical record maintenance to help improve patient flow.
- Assisted with diagnostic procedures and recorded patient conditions to support treatment planning.
- Updated patient charts and scanned documents while maintaining HIPAA compliance to protect patient confidentiality.
- 40 hr/week.
Medical Assistant
Bluegrass Womens Healthcare
, Kentucky
03.2011 - 01.2011
- Performed delegated procedures including blood draws, Foley catheter removal, and EKGs.
- Monitored vital signs and recorded patient data to support accurate diagnosis and treatment plans.
- Maintained accurate patient documentation and ensured confidentiality to uphold patient trust and comply with regulations.
- Worked a full-time schedule of 40 hours per week
Customer Service Team Lead
Staples
Elizabethtown, KY
01.2007 - 01.2011
- Led customer service team, optimizing workflow and ensuring productivity.
- Achieved service-level goals for call time, accuracy, and quality to support operational excellence.
- Investigated and resolved customer inquiries and complaints to enhance satisfaction.
- Worked 40 hours weekly
Education
B.S. - Cybersecurity (Project Management Focus)
Southern New Hampshire University
08-2026
B.S. - Medical Administration
Kaplan University
Skills
- Records Management
- Office Coordination
- Administrative Support
- Scheduling management
- Confidential Information Handling
- Workflow Optimization
- Microsoft Office
- Office 365 & Teams
- Communication
- Customer Service
- Problem Solving
- Team Collaboration
Timeline
Front Desk / Burn Ambassador
Burn Boot Camp
12.2025 - Current
Assistant Office Manager
Staples
07.2013 - 12.2014
Medical Assistant
Associated Urologists
10.2011 - 05.2013
Medical Assistant
Bluegrass Womens Healthcare
03.2011 - 01.2011
Customer Service Team Lead
Staples
01.2007 - 01.2011
B.S. - Cybersecurity (Project Management Focus)
Southern New Hampshire University
B.S. - Medical Administration
Kaplan University