Stefanie Solis
Edinburg,TX
Summary
Call Center Representative with experience in FEMA disaster assistance and Bank of America’s Fraud Department. Skilled in handling sensitive information, resolving complex inquiries, and delivering accurate, professional support in high-volume environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Call Center Representative
Senture
11.2024 - 10.2025
- Assisted with FEMA applications for those affected by natural disasters
- Gave updates on applications
- Updated banking information, address, phone numbers
- Provided guidance to applicants on FEMA processes, facilitating understanding of requirements and timelines.
- Provided required information for applicants to get further assistance
Call Center Representative
TTEC
05.2023 - 10.2023
- Handled inbound customer inquiries with accuracy and professionalism.
- Provided effective troubleshooting support for technical issues and product concerns.
- Documented customer interactions in CRM systems to ensure information accuracy.
- Resolved customer complaints efficiently, enhancing overall client experience.
- Assisted customers with account inquiries and transaction issues.
- Processed deposits, withdrawals, and loan applications accurately.
- Monitored account activity to identify potential fraud or discrepancies.
- Utilized banking software to maintain accurate customer records.
CNA
DHR Health
08.2019 - 06.2020
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records and documentation for care continuity.
- Implemented infection control measures to promote patient health and safety.
Call Representative
ACT
06.2019 - 11.2019
- Managed high volumes of inbound calls, addressing customer inquiries and resolving issues efficiently.
- Documented customer interactions in CRM system, ensuring all details were logged for future reference.
- Verified clients banking information
- reissued credit cards
- Provided accurate information regarding products and services to enhance customer satisfaction.
Sales Representative
Boost Mobile By Generation Wireless
12.2018 - 05.2019
- Attend customers with any changes needed on their account and take customers monthly payments
- Explain benefits of each phone model to every client so their satisfied with purchase
- Inform client of any special promotions their eligible for, for being a loyal customer with Boost Mobile (Upgrades/Boost ups/Add-a-line)
- Count inventory every morning and night
- Document sales, payments, activation fees,deposits. Printout transactions and Z-Reports
- Utilized various sales techniques to develop relationships with customers and drive sales
- Maintained up-to-date knowledge of product and service changes
- Keep store organized and clean after every shift. Activate security alarm and lock every door after closing
- Assist customers with activating new devices.Transfer pictures, contacts and other applications to the new device
Cashier
Carwash Carwash & Grease Monkey
12.2018 - 03.2019
- Inform customers with detailed information on package deals
- Answer phone calls provide information,transfer to manager if needed.
- Clock in and out staff when entering shift, taking breaks and leaving.
- Provide manger with hourly sales reports (every 2 hours)
- Charge customers when receiving store ticket.
- Keep track of each wash and inform customers the wait time.
- Call customers once vehicle was ready for pick up.
- Turn in keys to costumer when returning for vehicles.
- Count register box when opening and closing after every shift.
- Input sales on excel, balance car washes to total number of tickets.
- Input free washes, voids, and complementary washes into system.
- Reviewed and resolved differences between accounting information and cash drawer.
- Close store every night after making sure it was well cleaned.
- Drop off deposit at the bank every night
- Keep track of payroll and sign in sheet when received by each co-worker.
Customer Representative
Teleperformance
10.2017 - 03.2018
- answer 30 to 40 calls daily helping customers with any questions on their Health Insurance.
- set up doctor appointments when necessary.
- Inform clients when they were up for a yearly check up.
- Change physicians when they were no longer in the customers network.
- Set up arrangements with customers so they had the transportation needed to attend Dr visits.
- Help customers with claims and deductibles.
- Provide the right information on medications needed.
- Transfer clients to the right department when needing to make payments.
- Payed close attention to clients needs to make sure they were in a safe environment or needed medical assistance.
- Document any changes done to customers account.
Cashier Sales Associate
Dollar Tree
10.2016 - 06.2017
- Greet every customer
- Assist customers with any questions or concerns
- Ring up merchandise at the register
- Charge customers and provide the right amount of change each time.
- Made sure every customer found the items needed
- Assist customers when looking for certain items
- Set up displays for holidays, stock up merchandise
- Maintain register and lobby area area clean at all times.
- Provide excellent customer service so customers would return back.
Education
GED -
Edinburg High School
Edinburg, TX06-2015
CNA - CNA
New Start School
McAllen, TX04.6 2019
Skills
- Customer support
- Problem-solving skills
- Data entry
- Communicating with clients
- Inbound phone calls
- Call control
- Account updating
- Technical support
- Remote office availability
Certification
- CNA
- CPR certified
Timeline
Call Center Representative
Senture
11.2024 - 10.2025
Call Center Representative
TTEC
05.2023 - 10.2023
CNA
DHR Health
08.2019 - 06.2020
Call Representative
ACT
06.2019 - 11.2019
Sales Representative
Boost Mobile By Generation Wireless
12.2018 - 05.2019
Cashier
Carwash Carwash & Grease Monkey
12.2018 - 03.2019
Customer Representative
Teleperformance
10.2017 - 03.2018
Cashier Sales Associate
Dollar Tree
10.2016 - 06.2017
GED -
Edinburg High School
CNA - CNA
New Start School