Stefanie Spencer
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multitask in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Dollar Tree Distribution Center
Chicago, Illinois
07.2019 - Current
- Led retail teams with a focus on enhancing team dynamics and motivation.
- Proven success in developing skills and future leaders.
- Communicated effectively with customers and team members to foster positive interactions.
- Outstanding organizational and time management skills.
- A commitment to driving and achieving results in a fast-paced environment.
- Your sense of personal style with a discerning eye and passion for design and home furnishings.
- Available to work flexible hours, including days, evenings, and weekends. days, evenings and weekends, including Saturday and Sunday in some weeks
- Collaborated with team members to improve communication and streamline workflows.
- Managed inventory levels to maintain product availability on the sales floor.
Customer Service Cashier
Dollar Tree
Chicago, Illinois
06.2011 - 07.2019
- Processed customer transactions efficiently at high-volume retail location.
- Act as cashier when required by following cashier protocol
- Pro-actively manage customer needs and exceed expectations by utilizing the Dollar Tree service standard, following the Dollar Tree Fundamental Principles and saying the standard phrases.
- Meet and exceed sales goals
- Provide product and brand knowledge to customers
- Maintain brand and operational standards (visual, cleanliness, etc.)
- Assist management to identify and resolve issues in the store
- Follow all company policy and procedures & notify management of any infractions
- Be knowledgeable of fitting room standards and assist when needed
- Process shipment and ensure all merchandise is represented on the floor in full size runs
- Supported management with special projects
Education
Hyde Park
Chicago, ILSkills
- Customer relationship management
- Product knowledge
- Sales analysis
- Calculating discounts
- Inventory management
- Visual merchandising
- Strong communication skills
Accomplishments
- Employee of the month
Timeline
Customer Service Representative
Dollar Tree Distribution Center
07.2019 - Current
Customer Service Cashier
Dollar Tree
06.2011 - 07.2019
Hyde Park