Stefanie Strait-Cutler

• Licensed RCSR 4-40 Registered Customer Service Representative
• Serve as the primary point of contact for commercial clients, delivering high‑quality service and maintaining strong, long‑term relationships.
• Analyze client data to identify coverage needs, new exposures, and cross‑sell opportunities that enhance protection and support agency revenue growth.
• Manage all underwriting support, including applications, exhibits, narratives, loss runs, and payment coordination to ensure accurate and timely submissions.
• Review and interpret contracts to confirm compliance with client requirements and industry standards.
• Assist clients with claims filing, documentation, and follow‑up to ensure timely resolution and a positive service experience.
• Coordinate client, carrier, and strategy meetings to support renewal planning, coverage discussions, and account retention.
• Provide daily servicing, issue resolution, and proactive communication to ensure client satisfaction and strengthen retention.
• Apply 4-40 Customer Service Representative licensing knowledge to guide clients through coverage options, policy changes, and service inquiries with accuracy and professionalism.

• Assisted guests in selecting and customizing floral arrangements and gift packages.
• Coordinated with team members to ensure on-time fulfillment of orders and deliveries, enhancing overall guest satisfaction.
• Provided exceptional customer service to enhance guest experiences at Disney Floral & Gifts.
• Addressed guest inquiries and concerns through effective communication and problem-solving, fostering positive guest relationships.
• Maintained product knowledge to offer personalized recommendations to guests.
• Maintained a high level of professionalism while interacting with customers via phone or email.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Guided customers in navigating website, placing orders, and resolving complaints, improving user experience.
• Answered incoming customer inquiries regarding product and service information.

Oversaw daily operations for retail florist, Wedding & Event Coordination, and gift shop, ensuring smooth customer experience.

• Designed custom floral arrangements based on client specifications, enhancing overall customer satisfaction.
• Transported and set up floral arrangements for large-scale functions comprising of weddings, funerals, banquets, and special occasions.
• Conducted all bridal and event consultations
• Cultivated strong client relationships, leading to increased repeat business and referrals.
• Increased customer satisfaction by implementing exemplary customer service.
• Development of sales both in person and over the phone.
• Managed marketing relationships and vendors.
• Reviewed contracts for compliance and accuracy.
• Education and training of staff.
• Coordinated floral design, rentals, and décor with vendors and venue teams.
• Consulted with clients on event themes, timelines, and floral selections.
• Managed ceremony and reception details with careful attention to design flow.
• Supervised event setup, floral placement, and teardown at various venues.
• Communicated updates with clients, staff, and vendors throughout event planning.
• Created floor plans, seating arrangements, and other visuals as needed for each event.
• Collaborated with leadership and colleagues to coordinate staffing for each event.
• Scheduled and attended pre-event meetings with clients to discuss event details and objectives.

• Oversaw daily operations of the Patient Registration department, ensuring efficient patient registration and scheduling processes.
• Managed daily operations of patient check-in and data entry processes.
• Supervised patient registration team to ensure compliance with hospital policies.
• Trained new staff on registration procedures and hospital systems.
• Trained new hires on hospital systems, including Epic EMR, and established policies related to patient registration activities.
• Coordinated interdepartmental communication to ensure smooth patient flow.
• Resolved patient inquiries related to registration and insurance coverage.
• Reviewed and updated patient records for accuracy and completeness.
• Implemented process improvements that enhanced registration efficiency and service quality.
• Implemented continuous quality improvement strategies designed to increase customer satisfaction scores across various touchpoints in the process.
• Ensured timely processing of insurance authorizations from payers by verifying eligibility and benefits prior to services being rendered at time of visit.
• Analyzed daily workflow patterns to optimize staffing levels and minimize patient wait times.
• Collaborated with other departments such as Admitting, Billing, Clinical Services, Information Technology. to ensure seamless communication between teams.