Stefanie Yam
Lakewood ,CA
Summary
Dynamic and results-oriented professional with extensive experience at Mish Esthetics and Daiso LLC, excelling in customer service and office management. Demonstrated ability to maintain confidentiality, streamline processes for enhanced productivity, and foster exceptional customer experiences. Proven track record in boosting sales revenue and managing critical administrative tasks effectively.
Overview
9
9
years of professional experience
Work History
Lead Esthetician
Mish Esthetics
09.2021 - Current
- Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
- Developed treatment plans, addressing clients'' specific concerns and skin conditions.
- Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
- Streamlined appointment scheduling for better time management and increased productivity.
- Maintained a sanitary work environment, adhering to strict hygiene standards and regulations.
- Fostered friendly, warm, and exceptional customer experience.
Executive Administrative Assistant
Daiso LLC
04.2016 - 09.2021
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
Education
Bachelor of Science - Public Health
California State University, Long Beach
Long Beach, CA05-2017
Skills
- Customer Service
- Office Management
- Information confidentiality
- Documentation And Reporting
- Social Media Management
- Maintaining Schedules
- Travel Arrangements
Timeline
Lead Esthetician
Mish Esthetics
09.2021 - Current
Executive Administrative Assistant
Daiso LLC
04.2016 - 09.2021
Bachelor of Science - Public Health
California State University, Long Beach
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