Stefanny Ruiz
Sandy,UT
Summary
Dynamic restaurant manager with a proven track record at Raising Cane's, excelling in employee training and customer service. Skilled in cash handling and decision-making, I enhanced team performance through effective delegation and mentoring, leading to improved customer satisfaction and operational efficiency. Committed to fostering a positive work environment and driving results.
Overview
4
4
years of professional experience
Work History
Shift Manager
McDonalds
Midvale, UT
09.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Restaurant Manager
Raising Cane's Restaurants
Sandy, UT
02.2024 - 08.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
GED -
Entrada Adult High School
Sandy, UTSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Handling customer complaints
- Training and mentoring
- Delegating work
- Mentoring and coaching
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Manager
Raising Cane's Restaurants
02.2024 - 08.2024
Shift Manager
McDonalds
09.2021 - Current
GED -
Entrada Adult High School