STEFANO SCOTTO
Harrisburg,PA
Summary
Driven hospitality professional and MBA candidate dedicated to building high-performing teams, enhancing guest experiences, and achieving measurable growth in upscale dining environments. Skilled in driving revenue performance, mentoring teams, and creating memorable dining experiences through strategic planning and data-driven management. Brings a rare blend of hospitality expertise and financial acumen, uniting analytical precision with a genuine passion for service, culture, and brand development. Native Italian speaker with native-level English and fluent Spanish.
Overview
6
6
years of professional experience
Work History
Floor Manager & Marketing Specialist
LUNA ITALIAN CUISINE
05.2023 - Current
- Increased weekly sales from $35K to over $70K through collaborative leadership with the executive chef, redesigning the menu, enhancing guest experience, and generating consistent 5-star reviews across Google and social platforms.
- Featured on Fox 43 with Chef Tony Coppola, representing Luna Italian Cuisine in a televised segment that strengthened the restaurant’s local brand awareness and community engagement.
- Developed and implemented standard operating procedures (SOPs) to improve floor efficiency, service consistency, and communication between front- and back-of-house teams.
- Collaborated with ownership and culinary leadership to align seasonal promotions, menu development, and event coordination, achieving consistent growth in customer retention.
- Trained and supervised a front-of-house team of 15+ employees, promoting accountability, teamwork, and service excellence while maintaining labor costs within target.
- Created and executed the “Tour of Italy” recurring event, attracting 200+ guests per night and becoming a signature experience that enhanced customer loyalty.
- Oversaw daily operations, including reservations, vendor coordination, and inventory management, ensuring operational precision and a premium guest experience.
Supervisor
TWO BROTHERS PIZZA
01.2020 - 05.2023
- Managed daily operations for 12 employees ensuring service consistency.
- Reduced weekly costs by $1500 through vendor optimization and staff management.
- Improved speed of service and guest satisfaction through training and oversight.
Client Relationship Specialist
DELPHI WEALTH MANAGEMENT GROUP
02.2024 - Current
- Manage $100M+ in client assets while assisting 300+ clients with financial planning.
- Utilize CRM and analytics tools (Redtail, eMoney) to streamline client experience.
- Ensure operational accuracy and regulatory compliance.
Finance Intern
DELPHI WEALTH MANAGEMENT GROUP
05.2023 - 01.2024
- Enhanced client database accuracy and produced performance reports.
- Completed segmentation project improving management efficiency.
Education
MBA - Hospitality And Tourism Management
WESTCLIFF UNIVERSITY
Miami, FL12.2026
B.S. - Management, Entrepreneurship & Business Analytics
HARRISBURG UNIVERSITY OF SCIENCE AND TECHNOLOGY
Harrisburg, PAA.S. - Business Administration
HARRISBURG AREA COMMUNITY COLLEGE
Harrisburg, PASkills
- Technical: Microsoft Office Suite, POS Systems, eMoney, Redtail, OmniSource, Social Media Marketing
- Team Leadership Restaurant Operations Guest Experience Revenue Growth
- Marketing Strategy Event Planning Staff Training Quality Control
- Decision-Making Problem Resolution Adaptability & Flexibility
- Effective Communication Calm Under Pressure Self-Motivation
- Client needs assessment Customer relations Attention to Details
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Spanish
Full Professional
Timeline
Client Relationship Specialist
DELPHI WEALTH MANAGEMENT GROUP
02.2024 - Current
Floor Manager & Marketing Specialist
LUNA ITALIAN CUISINE
05.2023 - Current
Finance Intern
DELPHI WEALTH MANAGEMENT GROUP
05.2023 - 01.2024
Supervisor
TWO BROTHERS PIZZA
01.2020 - 05.2023
A.S. - Business Administration
HARRISBURG AREA COMMUNITY COLLEGE
MBA - Hospitality And Tourism Management
WESTCLIFF UNIVERSITY
B.S. - Management, Entrepreneurship & Business Analytics
HARRISBURG UNIVERSITY OF SCIENCE AND TECHNOLOGY