Stefany Drumgo

Work History

CVS/ Aetna

08.2022 - Current

Documented Medicare and Medicaid calls accurately, maintaining organized records for future reference or escalation purposes if needed.
Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
Educated customers about billing, payment processing, claim reimbursements, and support policies and procedures.
Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Protected the confidentiality of member information and adheres to company policies regarding confidentiality

Cajun Title Agency, LLC

08.2021 - 08.2022

Facilitated closing processes between lender, mortgage companies, buyers and sellers.
Input client information into the client database system, track transaction activities, and submit each necessary document to the office broker for file compliance
Help agents, customers, and other parties with all escrow paperwork, including appraisals, titles, and mortgage loans
Designed and maintained financial models to identify and measure risks.
Evaluated and negotiated contracts to procure favorable financial terms.
Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.

Cognitive Development Center

03.2021 - 08.2021

Meet with clients weekly & provide in-depth counseling for clients with mental disorders.
Educate patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health
Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
Developed strategies to help patients cope with stress and anxiety and build resilience.

Cognitive Development Center

09.2020 - 05.2021

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Blacknificent Life! Education & Digital Media

06.2020 - 01.2021

Managed social media accounts by composing content, engaging with followers in comments, monitoring activities and researching trends.
Maintained professionality and efficiency while working closely with leadership.
Defined strategies and created a plan to achieve ambitious operational objectives.
Monitored and evaluated website analytics to identify trends and opportunities for improvement.