Rotajia Moseley
Macon,GA
Summary
Well-trained service advocate with several years of experience helping others. Excellent decision-making and time management skills. Sound knowledge of handling escalated issues quickly. Adapts quickly and remains calm under pressure in stressful circumstances.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
17
17
years of professional experience
Work History
Service Advocate
Blue Cross and Blue Shield
Jacksonville, FL
09.2022 - Current
- Assisting with status of claim processing, adjusting claims, verification of members benefits
- Providing clarity of understanding benefits
- Assisted customers in resolving service issues by troubleshooting technical problem
- Researched customer accounts to verify accuracy of billing information and account status.
Patient Services Coordinator
Piedmont Hospital
Macon, GA
05.2022 - 09.2022
- Assisted with scheduling appointments for patients.
- Ensured medical records were accurately updated with patient information.
- Coordinated insurance authorization for procedures and tests.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Performed data entry into electronic health record system.
Lead CCMA
Family Practice Clinic
Warner Robins, Georgia
10.2019 - 09.2022
- Triaging, injections, ekg, dexascan , PFTs, vitals, ear irrigation's, pap, prior authorizations, enrollments to cologuard, refilling medications, front desk, faxing paperwork, check in, check out, rescheduling, administrating vaccines, checking crash art in a daily, taking patients vitals, documenting patients chief complaint
- Assisted with medication administration, including ordering, stocking, and administering medications as needed.
Digital Imaging Technician/ Secretary
Navicent Health
Macon, GA
05.2018 - 08.2022
- Fax, call reports, checking patients in and out, calling reports, communicate with doctors, exam merge, mailing and fed ex
- Performed daily maintenance on digital imaging equipment and troubleshot any issues that arose.
- Maintained an organized inventory of digital imaging supplies, including cameras, lenses, and lighting equipment.
Teacher
Tattnall wee center
03.2008 - 07.2017
- Teacher providing a safe place for kids to stay and play, lesson plans, communication with parents and staff, multitasking, lesson plans, meeting deadlines for state
- Developed and implemented lesson plans based on curriculum objectives.
- Provided individualized instruction to meet the needs of all students.
- Maintained a safe and orderly learning environment for all students.
Intern
Physician for Women
Warner Robins, GA
01.2016 - 12.2016
- Company Overview: Women's health clinic
- Taking vital signs, assisting in minor procedures, preparing exam rooms
- Women's health clinic
Education
Certificate - Medical assistant
Health Tech of Ga
Macon, GA04.2022
High school or equivalent -
Southwest High School
Skills
- Front and back (clinical) office skills
- RAD
- FAX
- Data Entry
- Office Support
- Scan
- Radiologic Technologist
- Scanning
- X-Ray
- MRI
- Scheduling
- EMR
- Customer Service Skills
- Vital Signs
- Phlebotomy
- ICU Experience
- Critical Care Experience
- Experience Administering Injections
- Triage
- Patient Care
- Venipuncture
- Medical Office Experience
- Hospital Experience
- Computer Skills
- Primary Care Experience
- Epic
- Insurance Verification
- Medical Scheduling
- Complaint Handling
- Complex Problem-Solving
- Call handling
- Customer service background
Personal Information
Work Permit: Authorized to work in the US for any employer
Additionalinformation - Internship
Physician for Women, 2016, Warner Robins, GA, Taking vital signs, Assisting in minor procedures, Preparing exam rooms
Timeline
Service Advocate
Blue Cross and Blue Shield
09.2022 - Current
Patient Services Coordinator
Piedmont Hospital
05.2022 - 09.2022
Lead CCMA
Family Practice Clinic
10.2019 - 09.2022
Digital Imaging Technician/ Secretary
Navicent Health
05.2018 - 08.2022
Intern
Physician for Women
01.2016 - 12.2016
Teacher
Tattnall wee center
03.2008 - 07.2017
Certificate - Medical assistant
Health Tech of Ga
High school or equivalent -
Southwest High School