Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Certification
Timeline
Generic

Stefany Flanagin

Oroville,California

Summary

Ambitious and career-driven management professional with over 3 years of experience in the storage industry. Demonstrated strong leadership qualities and consistently surpassed sales quotas through lead conversion, accurate cash management, invoice processing, delinquency calls, bank deposit management, and collections. Highly skilled in customer service and computer operations. Reliable, punctual, and detail-oriented with a commitment to following company policies. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

ON-SITE MANAGER

Extra Space Storage
Sacramento
01.2019 - 01.2022
  • Demonstrated effective on-site management skills for storage facility in the commercial area of Sacramento.
  • Consistently surpassed KPI goals while efficiently managing daily rentals.
  • Improved revenue growth of facility by 20% each year.
  • Demonstrate dedication to building customer relationships through effective communication and delivering top-notch service tailored to individual needs.
  • Managed and directed facility operations on a day-to-day basis, including daily lock checks, weekly walkthrough, and converting leads into rentals.
  • Consistently exceed sales objectives with new customers through rentals, insurance, and sales of retail merchandise, Google reviews, and easypay.
  • Managed cash flow, posted payments and maintained daily balance receipts while also executing bank deposits
  • Ensure facility meets highest cleanliness standards by cleaning units, facility property, office, and bathrooms.
  • Guide new customers through rental processes and lease agreements.
  • Demonstrated strong customer-oriented skills and actively participated in cross-store partnerships for effective team performance.
  • Maintain positive customer relationships.

Driver

Amazon Flex
Chico, CA
11.2023 - Current
  • Provided customers with prompt and efficient package deliveries.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Ensured accuracy of inventory shipments by verifying contents against shipping papers.
  • Adhered to company policies and procedures related to safety and security standards.
  • Secured merchandise, avoiding damage during transportation.
  • Documented daily mileage, gas, and other data.

VOLUNTEER

Berry Creek United
Berry Creek
01.2020 - 01.2022
  • Assisted in organizing events and implementing fundraisers for a volunteer-driven non-profit aimed at supporting Berry Creek residents impacted by the Bear fire in 2020.
  • Organized and maintained records of volunteer hours and donations.
  • Assisted with fundraising efforts, including event planning and donor outreach.
  • Participated in team-building exercises to strengthen relationships among volunteers.
  • Greeted visitors upon arrival at the office, answered phone calls, and responded to emails.
  • Helped with prep, set up, and breakdown of community and public events.

Education

Some College (No Degree) - Administration of Justice

Butte College
Oroville, CA

Skills

  • Strategic Operations Management
  • Customer Service
  • Dependable Time Management
  • Integrity
  • Sales Expertise
  • Marketing
  • Self-Driven Project Leadership
  • Teamwork
  • Accurate Cash Handling
  • Inventory Tracking
  • Transparent Communication
  • Microsoft Teams Proficiency
  • Data Analysis with MS Business Intelligence
  • Financial Management
  • Strong verbal and written communication
  • Budget Control

Volunteer Experience

Volunteer, Berry Creek United, Berry Creek, CA, 01/01/20, 12/31/22, Volunteer non-profit that aids Berry Creek residents that were victims of the Bear fire in 2020 through event planning, and fund-raising activities.

References

  • Jenny Degrasse, District Manager, Extra Space Storage, 916.769.7870, jdegrasse@extraspace.com
  • Brett Copper, Director of Operations, Reference's Company, 205.643.0712, brett@selfstorage101.com

Certification

  • California Driver's License

Timeline

Driver

Amazon Flex
11.2023 - Current

VOLUNTEER

Berry Creek United
01.2020 - 01.2022

ON-SITE MANAGER

Extra Space Storage
01.2019 - 01.2022

Some College (No Degree) - Administration of Justice

Butte College

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Stefany Flanagin