Stefany Garcia
Los Angeles,CA
Summary
Dynamic retail manager with a proven track record at Delgados Clothing, excelling in team leadership and strategic planning. Enhanced customer satisfaction through effective problem resolution and staff training, achieving departmental goals. Skilled in inventory management and budget control, fostering a positive shopping experience while driving sales growth.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Manager
Delgados Clothing
Los Angeles, CA
01.2016 - Current
- Oversaw daily store operations, ensuring adherence to company policies and brand standards.
- Trained and developed staff on product knowledge and customer service techniques.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Analyzed sales data to identify trends and optimize inventory management practices.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Retail Sales Associate
Levain Bakery
Los Angeles, CA
06.2023 - 01.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained clean and organized sales floor to ensure a welcoming environment.
- Operated point-of-sale system efficiently for transaction processing.
- Organized merchandise to maintain optimal stock levels.
- Handled customer complaints promptly to maintain satisfaction and loyalty.
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Cashier Team Lead
Tocaya
Los Ángeles
01.2022 - 12.2022
- Coordinated shift schedules, optimizing staff coverage during peak hours to improve service speed.
- Collaborated with management to develop promotional strategies that increased store foot traffic.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Monitored areas for security issues and safety hazards.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Monitored cash register performance, identifying discrepancies to maintain financial integrity.
- Assisted customers by answering questions and fulfilling requests.
- Increased customer loyalty and retention.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Prep Line Cook
Erewhon
Los Angeles
2020 - 2021
- Prepared ingredients by chopping, marinating, and measuring for diverse menu items.
- Maintained cleanliness of workstations, ensuring adherence to food safety standards.
- Assisted chefs in developing daily specials through ingredient selection and preparation.
- Organized and stocked kitchen supplies to optimize workflow efficiency during peak hours.
- Reviewed daily menus and prepared necessary ingredients in advance for smooth operations.
- Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
- Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
- Provided excellent customer service by swiftly addressing any concerns or special requests from guests regarding dietary restrictions or preferences.
- Contributed to a positive working atmosphere, fostering teamwork among kitchen staff for seamless service delivery.
Cashier Team Lead
Honeys Kettle
Los Angeles, CA
01.2018 - 01.2019
- Supervised daily cashier operations, ensuring efficient and accurate transactions.
- Trained new team members on customer service standards and cash handling procedures.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Monitored cash register performance, identifying discrepancies to maintain financial integrity.
- Implemented process improvements for checkout efficiency, reducing wait times for customers.
- Conducted inventory checks, assisting in stock management to support product availability.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer loyalty and retention.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Miramar Highschool
Los Angeles08.2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Relationship building
- Staff management
- Strategic planning
- Sales techniques
- Performance evaluations
- Negotiation
- Product management
- Budget control
- Financial management
- Clear communication
- Safety procedures
- Coaching and mentoring
Certification
Food handlers
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Retail Sales Associate
Levain Bakery
06.2023 - 01.2024
Cashier Team Lead
Tocaya
01.2022 - 12.2022
Cashier Team Lead
Honeys Kettle
01.2018 - 01.2019
Manager
Delgados Clothing
01.2016 - Current
Prep Line Cook
Erewhon
2020 - 2021
Miramar Highschool