STEFANY PADILLA
Houston
Summary
Enthusiastic and detail-oriented, pursuing an entry-level position as a patient service representative to utilize strong organizational skills in providing exceptional patient care, and committed to maintaining patient privacy. Adaptation to new situations and challenges.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
The Home Depot Corporate
Houston
07.2021 - Current
- Verified customer accounts and collected due payments.
- Answered phone calls to assist customers with questions and orders.
- Offered customers carry-out service at completion of transaction.
- Maintained updated knowledge through continuing education and advanced training.
- Issued receipts, refunds, credits or change due to customers.
- Recognized by management for providing exceptional customer service.
Assistant Manager
Domino's
Houston
08.2022 - 05.2023
- Monitored employee attendance records, timekeeping, and payroll information.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Recruited and trained new employees to meet job requirements.
- Conducted weekly training sessions with staff members on food safety practices and standards.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
Cashier
Fiesta
Houston
08.2019 - 04.2020
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed other duties as assigned by management.
- Discounted purchases by scanning and redeeming coupons.
Helper
Food Bank
Houston
09.2018 - 05.2019
- Trained new volunteers in food bank processes and safety protocols.
- Helped maintain accurate records of visits and donations received.
- Verified expiration dates of donated food
- Explained services and operating days to all walk-in individuals .
- Organized items in designated stations and bins for optimal accessibility.
- Developed relationships with community partners to increase donations of food items.
Education
GED -
Houston Community College
Houston, TX03-2028
High School Diploma -
Sam Houston Math Science and Technology Center
Houston, Texas06.2019
Skills
- Data entry
- Speak Fluent Spanish and English
- Accuracy and precision
- Peer mentoring and onboarding
- Documentation
- Appointment Scheduling
Volunteer Experience
Helper, Food Bank, Houston, Texas, 77076, 09/01/18, 05/31/19, Recorded donation amounts and family amount., Verified expiration dates of donated food., Answered all walk-ins explaining the service and days of operation., Managed team members., Placed items appropriately on their station and bins.
Timeline
Assistant Manager
Domino's
08.2022 - 05.2023
Customer Service Representative
The Home Depot Corporate
07.2021 - Current
Cashier
Fiesta
08.2019 - 04.2020
Helper
Food Bank
09.2018 - 05.2019
GED -
Houston Community College
High School Diploma -
Sam Houston Math Science and Technology Center
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