Stefany Pimentel
Trenton,NJ
Summary
Organized Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Hamilton , NJ, NJ
11.2023 - Current
- Entered prescription information into computer databases.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Verified accuracy of medication labels before they were dispensed to customers.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Interpreted and processed medication orders under supervision of pharmacist.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Prepared prescription transfers to other pharmacies.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Prepared and processed medical insurance claim forms and records.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Operated cash registers to accept payments from customers.
- Provided education materials about medications to patients upon request.
- Answered telephones to respond to questions or requests.
- Restocked shelves with new supplies of medications as needed.
- Operated equipment and machinery according to safety guidelines.
Receptionist
Ruano Construction
Trenton, NJ
01.2022 - 03.2023
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Transcribed tapes and notes from meetings into prescribed formats.
- Answered and directed incoming calls using multi-line telephone system.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Coordinated pick-up and delivery of express mail services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Education
High School Diploma -
Trenton Catholic Preparatory Academy
Trenton, NJ05-2023
Skills
- Drug utilization review
- Billing support
- Insurance reconciliation
- Intravenous admixture preparation
- Team collaboration
- Patient confidentiality
- Medication labels
- Advanced math skills
- Scheduling appointments
- Office administration
- Multi-line telephone skills
- Positive and professional
- Calendar management
- Certified Microsoft office specialist
- Front desk operations
- Time management
- Customer/Client relations
- Organization skills
Timeline
Pharmacy Technician
CVS Pharmacy
11.2023 - Current
Receptionist
Ruano Construction
01.2022 - 03.2023
High School Diploma -
Trenton Catholic Preparatory Academy