Stefany Pimentel

• Managed front desk operations and greeted visitors with professionalism.
• Answered multi-line phone system and directed calls to appropriate staff.
• Scheduled appointments and maintained calendar for office executives.
• Assisted in managing office supplies and ensured availability of materials.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled and confirmed appointments.
• Assisted with special projects assigned by management when required.

. Schedule patient from the wait list of each Doctor or nurse practitioner

. Sending patient cases to the nurses , for medication Refill or scripts for mammogram etc

. Helping to schedule pregnancy appointments successfully

Scheduled postpartum appointments

Sending medication to the pharmacy

Working on referral

Voice mails

Portal message

• Processed insurance claims accurately and timely.
• Processed medical insurance claims in a timely manner.
• Answered questions regarding insurance coverage, billing inquiries.
• Educated customers on insurance policy coverage, procedures, regulations.
• Developed, implemented, and monitored employee benefits programs such as health insurance, retirement plans, disability insurance, and other related policies.
• Verified insurance coverage prior to submitting claims for reimbursement.
• Ensured compliance with industry regulations regarding insurance policies.
• Verified patient insurance coverage prior to appointment scheduling.
• Resolved discrepancies between insurance companies and patients regarding invoices.

• Assisted pharmacists in preparing and dispensing medications accurately.
• Managed inventory levels and organized medication storage efficiently.
• Educated patients on proper medication usage and potential side effects.
• Maintained cleanliness and organization of the pharmacy workspace regularly.
• Conducted routine checks on medication expiration dates to ensure safety.
• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Provided exceptional customer service, addressing inquiries and concerns promptly.
• Managed filing of prescriptions, both electronically and manually.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Restocked shelves with new supplies of medications as needed.
• Resolved customer complaints in a timely manner while maintaining professionalism at all times.
• Assisted in training new employees on pharmacy procedures.
• Organized work areas so that everything was easily accessible when needed.
• Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
• Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
• Prepared prescription transfers to other pharmacies.
• Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
• Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
• Established or maintained medications and other patient profiles.
• Processed customer orders efficiently at busy drive-thru window.
• Maintained cleanliness and organization of work area during shifts.

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Operated a variety of machinery and tools safely and efficiently.
• Loaded and unloaded shipments efficiently in a fast-paced warehouse environment.
• Packaged items securely for shipping while following safety protocols.
• Inspected incoming materials for quality and accuracy before processing.
• Collaborated with team members to optimize packing and shipping processes.
• Trained new employees on proper packing techniques and safety measures.
• Collaborated with lead operators and managers to accomplish smooth product changeovers with minimal downtime and wastage.
• Packed, sealed or affixed postage to prepare materials for shipping.
• Prepared work orders, bills of lading or shipping orders to route materials.
• Determined shipping methods, routes or rates for materials to be shipped.

• Oversaw daily construction operations and ensured project compliance with safety regulations.
• Managed subcontractors and coordinated schedules for timely project completion.
• Conducted site inspections to monitor progress and enforce quality standards.
• Facilitated communication between clients, stakeholders, and team members throughout projects.
• Resolved conflicts on-site by mediating discussions between team members and subcontractors.
• Maintained records of completed jobs including time spent on tasks, materials used and expenses incurred.
• Inspected job sites regularly to verify safety protocols were being followed and that work was progressing in accordance with established guidelines.
• Coordinated the delivery of materials to job sites and supervised subcontractors to ensure quality control.
• Prepared bids on upcoming projects based on estimated costs for labor, materials and equipment usage.
• Investigated complaints from clients or members of the public about projects under construction.
• Established and enforced procedures and work standards, promoting team performance and safety.
• Negotiated with suppliers and vendors to procure materials and equipment at cost-effective rates.